Dear All, 

We have an issue with RMS with SharePoint

Please find it below

The following scenario is happening when we open a document from IRM enabled Library


Iteration 1( While creating a web application if we provide public url as same as machine name (eg:sharepoint))

http://sharepoint:123456 is your central admin

http://sharepoint:654321 is your site collection

Its working fine



Iteration 2 ( While creating a web application if we provide public url as other than machine name (eg:mossservername))

http://sharepoint:123456 is your central admin

http://mossservername:654321 is your site collection


we are facing the following issue when we open a document from IRM enabled Library

When I tried to open Excel I got following error
Microsoft Office Excel cannot access the file 'http://mossservername:654321 /Documents/Filename.xlsx'. There are several possible reasons:
 
        The file name or path does not exist.
        The file is being used by another program.
        The workbook you are trying to save has the same name as a currently open workbook.
 
When I tried to open Word , I got following error
Microsoft Office Word:
"http://mossservername:654321 /Documents/Filename.doc" does not exist.Check your spelling or try another path


If We done following things in Alternate Access Mappings its working fine 

Default URL : http://mossservername:654321
Extranet URL : http://sharepoint:654321

we need to make rms working on http://mossservername:654321 rather than extranet url
Please help us to sort it out

Thanks in Advance
Scorpion

Dear All,

I have found the exact issue , My environment is 1 application server , 2 WFE Server 

Application server 192.168.8.70 SPINDEX (Central Admin)

WFE Server

SPNLB1 192.168.8.71

SPNLB2 192.168.8.72

NLB 192.168.8.73 SharePoint

RMS 192.168.8.74

We have configured RMS with Application server...

When user request hits application server means there is no issue (we alter in host file user request directly reach to application server we bypass WFE ).. RMS is working fine....

If it hit NLB (no modification in host file)means we get error (http://sharepoint:654321 /Documents/Filename.doc does not exist.Check your spelling or try another path) 

We are working on it ,Once found the solution will update ...Thanks for your replies...

Thanks

Scorpion