I will try to keep this as brief as possible.

We have a spare computer that runs in our supply closet that I mainly use for myself as a NAS. I scheduled a Full Malware Scan on it as I was playing with remote tasks and since that computer isn't being used by one of my users, I wanted to use it as a test subject. I started the scan in the morning and the morning following, the computer would be frozen. So I forced a reboot on the computer and the full scan would start again. And of course next morning, the computer was frozen again. It seems to lockup at some point in the scan well after I leave for the day. The computer isn't that important for me to look into nor do I have the time right now so I just want to cancel the remote task but I do not see ANYWHERE in which to do so. This is holding up other remote tasks from starting as it looks like only 2 task can run at a time which now limits down to one. I have a long queue of remote tasks and well you can see my issue. Can I note cancel a remote task once it has been started? Is the only way to remove Intune from this computer? Also, is there anyway I can force Queued items to start? I don't know why they are queued and not running to begin with.

Hi,

Tasks can only run one at a time, in the order you run them.  For example, if you run a full scan, a reboot will wait until the full scan finishes or if you cancel it on the machine itself.

You cannot cancel tasks that have been executed or queued.

I would log in to the machine, cancel that full scan while it's running from the Endpoint UI, the machine will then report back that the scan has been cancelled and then the other tasks will proceed.

Thanks.

So, if I queue a restart of a computer in Intune, and it fails for whatever reason, that task just sits in queue forever and can't be cancelled?  I have a queue of remote tasks that are just stuck for about a week for triggering restarts.  I can't get any other remote tasks to prcoess because these restarts are just sitting in the queue and I can't cancel them.  Do I have to manually reboot each of the machines to get these tasks to clear?

I have exactly the same Problem. The Computer does NOT restart, I turned it on for a few hours, restart Computer Task is just STUCK.

Are you able to reproduce this?  Did the machine fail to restart because it was shut off prior to the restart occuring?  Then when it came back online didn't restart again, but the task is still waiting in the cloud?

Thanks,