How to set up a file that my helpdesk team can open and have a remote assistance session to any user by searching. Then I can give the team to assist the users. Please help! Thank youMCITP: Enterprise Administrator |MCITP: Server Administrator MCITP: Enterprise Support | MCTS: Exchange 2007, 2010, OCS2007 | UC Specilized

Hi, Search for a user is tough but you can use the following command line to launch offer remote assistance in Windows 7 "%windir%\system32\msra.exe /offerra" that is what I normally use when I create custom HTA for customers. Regards, Jrgen-- My System Center blog ccmexec.com -- Twitter @ccmexec

It is good, can it be integrated with SCSM please if anybody know how. I followed this: Command: %windir%\syswow64\msra.exe Syntax of the msra.exe tool: /Offerra <Computer name> Example: /offerra $Context/Path[Relationship='WorkItem!System.WorkItemAboutConfigItem' TypeConstraint='Windows!Microsoft.Windows.Computer']/Property[Type='Windows!Microsoft.Windows.Computer']/DNSName$ Then when I go to the console I get task parameter box with DNS name and value to enter. How to solve this..? Thank you MCITP: Enterprise Administrator |MCITP: Server Administrator MCITP: Enterprise Support | MCTS: Exchange 2007, 2010, OCS2007 | UC Specilized