Hello all, Im a newbie to SCCM and WSUS. We have SCCM 2012 R2 and WSUS 6.1 running on a windows 2012 server. Under monitoring in SCCM I'm getting a critical error, which states, " WSUS Synchronization failed.
 Message: Failed to sync some of the updates.
 Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates."
 I traced the problem to WSUS. Its not liking 2 updates that it encounters during synchronization. One of the updates is Windows Malicious Software Removal Tool

In our WSYNCMGR.log I'm getting this error:

Sync failures summary: SMS_WSUS_SYNC_MANAGER 1/5/2015 2:47:21 PM 7144 (0x1BE8)
Failed to sync update 728b0e41-bfbe-4662-bb21-a8ecca62e0e9. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById SMS_WSUS_SYNC_MANAGER 1/5/2015 2:47:21 PM 7144 (0x1BE8)
Failed to sync update 381734bf-786a-4127-be55-4ae2515b79c2. Error: The Microsoft Software License Terms have not been completely downloaded and~~cannot be accepted. Source: Microsoft.UpdateServices.Internal.BaseApi.LicenseAgreement.GetById SMS_WSUS_SYNC_MANAGER 1/5/2015 2:47:21 PM 7144 (0x1BE8)
Sync failed: Failed to sync some of the updates. Source: Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates SMS_WSUS_SYNC_MANAGER 1/5/2015 2:47:21 PM 5064 (0x13C8)
STATMSG: ID=6703 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_WSUS_SYNC_MANAGER" SYS=CREATIVE89.caii-dc.com SITE=CA1 PID=2400 TID=5064 GMTDATE=Mon Jan 05 19:47:21.908 2015 ISTR0="Microsoft.SystemsManagementServer.SoftwareUpdatesManagement.WsusSyncAction.WSyncAction.SyncUpdates" ISTR1="Failed to sync some of the updates" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_WSUS_SYNC_MANAGER 1/5/2015 2:47:21 PM 5064 (0x13C8)
Sync failed. Will retry in 60 minutes SMS_WSUS_SYNC_MANAGER 1/5/2015 2:47:21 PM 5064 (0x13C8)

Can someone please tell me or show me how to remove the update from WSUS or help me to resolve the issue or get rid of the errors.

Thank you in advance

SCCM Newbie

Hi,

Do you have a proxy server? If that is the case, there is a similar thread that resolved this by set the proxy account details in IE.

https://social.technet.microsoft.com/Forums/en-US/39aece6b-c71a-4aad-9b51-f0982fd9196b/the-microsoft-software-license-terms-have-not-been-completely-downloaded-and-cannot-be-accepted?forum=configmanagersecurity

Best Regards,

Joyce

Hi Joyce, no we aren't using a proxy server. All updates are retrieved from MS update site 

Looks like it's failing to auto-accept licensing agreements.

While I don't have a silver bullet, couple things to consider:

1.  Downloading/accepting EULAs requires port 80/8530, even if you enabled SSL and download everything else on 443/8531.  Make sure unencrypted traffic is open or this "stuff" will happen.

2.  Check the logs for erroneous paths from old installs.  There's another thread here that's similar: https://social.technet.microsoft.com/Forums/systemcenter/en-US/dd6bb3f4-a433-466b-bf20-3b675199b8bd/microsoft-software-license-terms-unable-to-acceptreview-after-moving-sup-role?forum=configmgrsum

Justin where\how do i Make sure unencrypted traffic is open.

Hi,

You could try the steps below.

1. Unselect all Classisfications in SUP

2. Run a sync

3. Run wsusutil reset

4. Ran another sync

5. re-add Classifications

Best Regards,

Joyce

• Proposed as answer by Joyce LMicrosoft contingent staff, Moderator Wednesday, January 14, 2015 9:12 AM
• Marked as answer by Joyce LMicrosoft contingent staff, Moderator Friday, January 16, 2015 7:41 AM

Hey Joyce do I run wsusutil rest in cmd?

Hi,

>>do I run wsusutil rest in cmd?

Yes.

Managing WSUS from the Command Line

http://technet.microsoft.com/en-us/library/cc720466(v=ws.10).aspx

Best Regards,

Joyce

Joyce,

Thank you for this! Worked like a charm to correct this issue.

SSCM 2012 r2 (single site) on Server 2008r2, connected to SQL 2012 on server 2008r2