Hi to all,

              I have got the following Error like 'unable to install Application Server role, Web Server (IIS) Role' as Fig below. And also I have specified the logs came during the installation as below. Please help to solve this issue.

2014-01-29 22:48:56 - Processor architecture is (9)
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 - Common Startup
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
2014-01-29 22:48:56 - Trying to remove the startup task if there is any.
2014-01-29 22:48:56 - C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\SharePointServerPreparationToolStartup_0FF1CE14-0000-0000-0000-000000000000.cmd
2014-01-29 22:48:56 - Error: Startup task doesn't exist. This is not a continuation after a restart.
2014-01-29 22:48:56 - Locating the following command line arguments file:
2014-01-29 22:48:56 - F:\PrerequisiteInstaller.Arguments.txt
2014-01-29 22:48:56 - Error: This file does not exist
2014-01-29 22:48:56 - Details of the current operating system:
2014-01-29 22:48:56 - Major version number of the operating system:  (6)
2014-01-29 22:48:56 - Minor version number of the operating system:  (2)
2014-01-29 22:48:56 - Build number of the operating system:  (0X23F0=9200)
2014-01-29 22:48:56 - Major version number of the latest Service Pack:  (0)
2014-01-29 22:48:56 - Minor version number of the latest Service Pack:  (0)
2014-01-29 22:48:56 - Platform ID of the operating system:  (2)
2014-01-29 22:48:56 - Product suites available on the operating system:  (0X110=272)
2014-01-29 22:48:56 - Product type of the operating system: VER_NT_SERVER
2014-01-29 22:48:56 - Product type:  (7)
2014-01-29 22:48:56 - OS type:  (0)
2014-01-29 22:48:56 - Configuring the application's property sheet...
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Windows Management Framework 3.0
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 - PowerShellVersion
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\PowerShell\3\PowerShellEngine
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 4.0
2014-01-29 22:48:56 - A higher version of the prerequisite above is already installed
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Microsoft .NET Framework 4.5
2014-01-29 22:48:56 - Reading the following DWORD value/name...
2014-01-29 22:48:56 - Install
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
2014-01-29 22:48:56 - The value is (1)
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 - Version
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 4.5.51641
2014-01-29 22:48:56 - A post release .NET 4.5 is installed
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Windows Identity Foundation (KB974405)
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 -
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\Windows Identity Foundation\Setup\v3.5
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 6.1.7600.0
2014-01-29 22:48:56 - The prerequisite above is already installed
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Microsoft Sync Framework Runtime v1.0 SP1 (x64)
2014-01-29 22:48:56 - Reading version of the following file...
2014-01-29 22:48:56 - C:\Windows\assembly\GAC_MSIL\Microsoft.Synchronization\1.0.0.0__89845dcd8080cc91\Microsoft.Synchronization.dll
2014-01-29 22:48:56 - The version is...
2014-01-29 22:48:56 - 1.0.3010.0
2014-01-29 22:48:56 - The prerequisite above is already installed
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Microsoft SQL Server 2008 R2 SP1 Native Client
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 - Version
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI10\CurrentVersion
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 10.51.2500.0
2014-01-29 22:48:56 - A higher version of the prerequisite above is already installed
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Windows Server AppFabric
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 - ProductVersion
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\AppFabric\V1.0
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 1.1.2106.32
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 - ProductVersion
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\AppFabric\V1.0
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 1.1.2106.32
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 - ProductVersion
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\AppFabric\V1.0
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 1.1.2106.32
2014-01-29 22:48:56 - Reading the following DWORD value/name...
2014-01-29 22:48:56 - DCC
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
2014-01-29 22:48:56 - The value is (1)
2014-01-29 22:48:56 - CacheClient is Installed.
2014-01-29 22:48:56 - Reading the following DWORD value/name...
2014-01-29 22:48:56 - DCS
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
2014-01-29 22:48:56 - The value is (1)
2014-01-29 22:48:56 - CacheService is Installed.
2014-01-29 22:48:56 - Reading the following DWORD value/name...
2014-01-29 22:48:56 - DCA
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
2014-01-29 22:48:56 - The value is (1)
2014-01-29 22:48:56 - CacheAdmin is Installed.
2014-01-29 22:48:56 - The prerequisite above is already installed
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Windows Identity Foundation (KB974405)
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 -
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\Microsoft Identity Extensions\Setup\1.0
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 2.0.1230.0
2014-01-29 22:48:56 - The prerequisite above is already installed
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Microsoft Information Protection and Control Client
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 -
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Microsoft\MSIPC\CurrentVersion
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 1.0.621.117
2014-01-29 22:48:56 - A higher version of the prerequisite above is already installed
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Microsoft WCF Data Services 5.0
2014-01-29 22:48:56 - Reading the following string value/name...
2014-01-29 22:48:56 - Version
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Wow6432Node\Microsoft\Microsoft WCF Data Services\5.0
2014-01-29 22:48:56 - The value is...
2014-01-29 22:48:56 - 5.0.51212.0
2014-01-29 22:48:56 - A higher version of the prerequisite above is already installed
2014-01-29 22:48:56 - Check whether the following prerequisite is installed:
2014-01-29 22:48:56 - Cumulative Update Package 1 for Microsoft AppFabric 1.1 for Windows Server (KB2671763)
2014-01-29 22:48:56 - Reading the following DWORD value/name...
2014-01-29 22:48:56 - IsInstalled
2014-01-29 22:48:56 - from the following registry location...
2014-01-29 22:48:56 - SOFTWARE\Wow6432Node\Microsoft\Updates\AppFabric 1.1 for Windows Server\KB2671763
2014-01-29 22:48:56 - The value is (1)
2014-01-29 22:48:56 - The prerequisite above is already installed
2014-01-29 22:49:01 - Beginning download/installation
2014-01-29 22:49:01 - Created thread for installer
2014-01-29 22:49:01 - "C:\Windows\system32\ServerManagerCmd.exe" -inputpath "C:\Users\PORTAL~1\AppData\Local\Temp\Pre17E2.tmp.XML"
2014-01-29 22:49:01 - Error: Unable to install (2)
2014-01-29 22:49:01 - Error: [In HRESULT format] (-2147024894)
2014-01-29 22:49:01 - Last return code (2)
2014-01-29 22:49:01 - Reading the following DWORD value/name...
2014-01-29 22:49:01 - Flags
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\Updates\UpdateExeVolatile
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 - PendingFileRenameOperations
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SYSTEM\CurrentControlSet\Control\Session Manager
2014-01-29 22:49:01 - Reading the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
2014-01-29 22:49:01 - Error: The tool was unable to install Application Server Role, Web Server (IIS) Role.
2014-01-29 22:49:01 - Last return code (2)
2014-01-29 22:49:01 - Options for further diagnostics: 1. Look up the return code value 2. Download the prerequisite manually and verify size downloaded by the prerequisite installer. 3. Install the prerequisite manually from the given location without any command line options.
2014-01-29 22:49:01 - Cannot retry
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Windows Management Framework 3.0
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 - PowerShellVersion
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\PowerShell\3\PowerShellEngine
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 4.0
2014-01-29 22:49:01 - A higher version of the prerequisite above is already installed
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Microsoft .NET Framework 4.5
2014-01-29 22:49:01 - Reading the following DWORD value/name...
2014-01-29 22:49:01 - Install
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
2014-01-29 22:49:01 - The value is (1)
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 - Version
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 4.5.51641
2014-01-29 22:49:01 - A post release .NET 4.5 is installed
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Windows Identity Foundation (KB974405)
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 -
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\Windows Identity Foundation\Setup\v3.5
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 6.1.7600.0
2014-01-29 22:49:01 - The prerequisite above is already installed
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Microsoft Sync Framework Runtime v1.0 SP1 (x64)
2014-01-29 22:49:01 - Reading version of the following file...
2014-01-29 22:49:01 - C:\Windows\assembly\GAC_MSIL\Microsoft.Synchronization\1.0.0.0__89845dcd8080cc91\Microsoft.Synchronization.dll
2014-01-29 22:49:01 - The version is...
2014-01-29 22:49:01 - 1.0.3010.0
2014-01-29 22:49:01 - The prerequisite above is already installed
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Microsoft SQL Server 2008 R2 SP1 Native Client
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 - Version
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI10\CurrentVersion
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 10.51.2500.0
2014-01-29 22:49:01 - A higher version of the prerequisite above is already installed
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Windows Server AppFabric
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 - ProductVersion
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\AppFabric\V1.0
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 1.1.2106.32
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 - ProductVersion
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\AppFabric\V1.0
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 1.1.2106.32
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 - ProductVersion
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\AppFabric\V1.0
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 1.1.2106.32
2014-01-29 22:49:01 - Reading the following DWORD value/name...
2014-01-29 22:49:01 - DCC
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
2014-01-29 22:49:01 - The value is (1)
2014-01-29 22:49:01 - CacheClient is Installed.
2014-01-29 22:49:01 - Reading the following DWORD value/name...
2014-01-29 22:49:01 - DCS
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
2014-01-29 22:49:01 - The value is (1)
2014-01-29 22:49:01 - CacheService is Installed.
2014-01-29 22:49:01 - Reading the following DWORD value/name...
2014-01-29 22:49:01 - DCA
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\AppFabric\V1.0\Features
2014-01-29 22:49:01 - The value is (1)
2014-01-29 22:49:01 - CacheAdmin is Installed.
2014-01-29 22:49:01 - The prerequisite above is already installed
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Windows Identity Foundation (KB974405)
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 -
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\Microsoft Identity Extensions\Setup\1.0
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 2.0.1230.0
2014-01-29 22:49:01 - The prerequisite above is already installed
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Microsoft Information Protection and Control Client
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 -
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Microsoft\MSIPC\CurrentVersion
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 1.0.621.117
2014-01-29 22:49:01 - A higher version of the prerequisite above is already installed
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Microsoft WCF Data Services 5.0
2014-01-29 22:49:01 - Reading the following string value/name...
2014-01-29 22:49:01 - Version
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Wow6432Node\Microsoft\Microsoft WCF Data Services\5.0
2014-01-29 22:49:01 - The value is...
2014-01-29 22:49:01 - 5.0.51212.0
2014-01-29 22:49:01 - A higher version of the prerequisite above is already installed
2014-01-29 22:49:01 - Check whether the following prerequisite is installed:
2014-01-29 22:49:01 - Cumulative Update Package 1 for Microsoft AppFabric 1.1 for Windows Server (KB2671763)
2014-01-29 22:49:01 - Reading the following DWORD value/name...
2014-01-29 22:49:01 - IsInstalled
2014-01-29 22:49:01 - from the following registry location...
2014-01-29 22:49:01 - SOFTWARE\Wow6432Node\Microsoft\Updates\AppFabric 1.1 for Windows Server\KB2671763
2014-01-29 22:49:01 - The value is (1)
2014-01-29 22:49:01 - The prerequisite above is already installed
2014-01-29 22:50:00 - Opening log file
2014-01-29 22:50:00 - Opened action for user
2014-01-29 22:50:00 - C:\Users\PORTAL~1\AppData\Local\Temp\prerequisiteinstaller.2014.01.29-22.48.56.log
2014-01-29 22:57:40 - Opening log file
2014-01-29 22:57:40 - Opened action for user
2014-01-29 22:57:40 - C:\Users\PORTAL~1\AppData\Local\Temp\prerequisiteinstaller.2014.01.29-22.48.56.log

What operating system are you using? This is common on Server 2012 R2 as 2012 R2 is not yet supported by SharePoint 2013.

Dear Trevor,

                   I was tried to install on Windows Server 2012 R2.

Here is the support information for 2012 R2 and SharePoint 2013:

http://support.microsoft.com/kb/2891274

Here is a workaround, but this is unsupported:

http://www.avivroth.com/2013/07/09/installing-sharepoint-2013-on-windows-server-2012-r2-preview/

Just check

social.technet.microsoft.com/.../possible-solution-on-how-to-install-sharepoint-2013-180day-evaluation-on-windows-server-2012-r2

for a possible solution for evaluation users

• Edited by UKL 7 hours 54 minutes ago