Profile Import account error
I am having the following problem. In the Profile Import settings area, I cannot designate the account that connects to Active Directory. No account I use works. Ive tried it a couple of ways. o When specifying the account in the View Import Connections I get the following error: An error occured while validating or updating the directory service connection. No update was performed. This looked similar to KB 949402 but the associated hotfix didnt fix my issue o When editing the Default Access Account under the Configure Profile Import I get the following error An error has occurred while accessing SQL database or system resources. If this is the first time you have seen this message, please try again later. If this problem persists, please contact your administrator.No change has been committed to database. I could be missing something but Ive verified permissions in SQL and they seem to match our other environments. Im assuming its using the Default Content Access account set in the Search Setting to do the profile import because I am able to do the import, Im just not able to set which account I want to use. My environment: MOSS install with the SP1 slipstreamed (2) 64 bit WFE/Query (1) 64 bit Indexer (2) 64 bit SQL 2005 servers Least privilege accounts Kerberos on all web apps Any suggestions or help would be great!
April 10th, 2008 11:43am

Here are the associated trace logs (search for "System cannot find the file specified" or "Fail": 03/31/2008 07:36:19.09 w3wp.exe (0x0F30) 0x0A50 1624 8accVerbose Current user before SqlConnection.Open: Name: DOMAIN\sptssa SID: S-1-5-21-1409082233-823518204-725345543-72557 ImpersonationLevel: None 03/31/2008 07:36:19.09 w3wp.exe (0x0F30) 0x0A50 1624 8acfVerbose Current user after SqlConnection.Open: Name: DOMAIN\sptssa SID: S-1-5-21-1409082233-823518204-725345543-72557 ImpersonationLevel: None 03/31/2008 07:36:19.09 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services Database 880mVerbose SqlCommand: 'dbo.proc_getObjectsByClass' CommandType: StoredProcedure CommandTimeout: 0 Parameter: '@RETURN_VALUE' Type: Int Size: 0 Direction: ReturnValue Value: '' Parameter: '@ClassId' Type: UniqueIdentifier Size: 0 Direction: Input Value: 'e98b581e-6aec-491f-ac4a-8e2db794c33e' Parameter: '@ParentId' Type: UniqueIdentifier Size: 0 Direction: Input Value: 'bbf2ac4e-2fa0-4470-a6c4-e8b30be044e4' Parameter: '@Name' Type: NVarChar Size: 128 Direction: Input Value: '' 03/31/2008 07:36:19.83 w3wp.exe (0x0F30) 0x0A50Search Server Common MS Search Administration 86zcHigh Exception caught in Search Admin web-service proxy (client). System.Web.Services.Protocols.SoapException: The system cannot find the file specified. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Microsoft.Office.Server.Search.Administration.SearchWebServiceProxy.RunWithSoapExceptionHandling[T](String methodName, Object[] parameters) 03/31/2008 07:36:19.90 OWSTIMER.EXE (0x05D8) 0x0914Windows SharePoint Services Topology 88b9Verbose Determining if the current user is a SharePoint Farm Administrator 03/31/2008 07:36:19.90 OWSTIMER.EXE (0x05D8) 0x05E4Windows SharePoint Services Timer 5utpVerbose Scheduled timer job Scheduled Unpublish, id {6E770E7B-60A9-4586-9C31-46DB7CF78B65} at 31 Mar 2008 07:37:19 -0700 (now is 31 Mar 2008 07:36:19 -0700) 03/31/2008 07:36:19.90 OWSTIMER.EXE (0x05D8) 0x0914Windows SharePoint Services Timer 8e45Verbose Begin invoke timer job Scheduled Unpublish, id {6E770E7B-60A9-4586-9C31-46DB7CF78B65}, DB {7B8945FA-11FE-45BB-8056-C46F87F5E8B8} 03/31/2008 07:36:19.90 OWSTIMER.EXE (0x05D8) 0x0914Windows SharePoint Services Database 880lVerbose ConnectionString: 'Data Source=sqldshp1\ds1;Initial Catalog=Portal_Content;Integrated Security=True;Enlist=False;Connect Timeout=15' ConnectionState: Closed ConnectionTimeout: 15 03/31/2008 07:36:19.90 OWSTIMER.EXE (0x05D8) 0x0914 1624 8acbVerbose Reverting to process identity 03/31/2008 07:36:19.90 OWSTIMER.EXE (0x05D8) 0x0914 1624 8accVerbose Current user before SqlConnection.Open: Name: DOMAIN\sptfarm SID: S-1-5-21-1409082233-823518204-725345543-72560 ImpersonationLevel: None 03/31/2008 07:36:19.90 OWSTIMER.EXE (0x05D8) 0x0914 1624 8acfVerbose Current user after SqlConnection.Open: Name: DOMAIN\sptfarm SID: S-1-5-21-1409082233-823518204-725345543-72560 ImpersonationLevel: None 03/31/2008 07:36:19.90 OWSTIMER.EXE (0x05D8) 0x0914Windows SharePoint Services Database 880mVerbose SqlCommand: 'dbo.proc_GetRunnableWorkItems' CommandType: StoredProcedure CommandTimeout: 0 Parameter: '@RETURN_VALUE' Type: Int Size: 0 Direction: ReturnValue Value: '' Parameter: '@ProcessingId' Type: UniqueIdentifier Size: 0 Direction: Input Value: 'de50d06a-cf9f-4c44-b474-a052b3143c89' Parameter: '@SiteId' Type: NVarChar Size: 0 Direction: Input Value: '' Parameter: '@WorkItemType' Type: UniqueIdentifier Size: 0 Direction: Input Value: 'a04d7106-70c3-4ac4-9d2a-45692032ec62' Parameter: '@BatchId' Type: NVarChar Size: 0 Direction: Input Value: '' Parameter: '@MaxFetchSize' Type: Int Size: 0 Direction: Input Value: '100' Parameter: '@ThrottleThreshold' Type: Int Size: 0 Direction: Input Value: '0' 03/31/2008 07:36:19.90 OWSTIMER.EXE (0x05D8) 0x0914Windows SharePoint Services Timer 8e46Verbose End invoke timer job Scheduled Unpublish, id {6E770E7B-60A9-4586-9C31-46DB7CF78B65}, DB {7B8945FA-11FE-45BB-8056-C46F87F5E8B8} 03/31/2008 07:36:19.95 w3wp.exe (0x0F30) 0x0A50Search Server Common MS Search Administration 86zgHigh Search admin web service HandleSoapException: Throwing remoting exception. System.IO.FileNotFoundException: The system cannot find the file specified. at Microsoft.Office.Server.Search.Administration.SearchApi.WriteAndReturnVersion(CodeToRun`1 remoteCode, VoidCodeToRun localCode, Int32 versionIn) at Microsoft.Office.Server.Search.Administration.SearchApplicationWebService.<>c__DisplayClass97.<SetImportAccount>b__96() at Microsoft.Office.Server.Search.Administration.SearchWebService.RunWithSoapExceptionHandling[T](CodeRequiresSoapExceptionHandling`1 webMethodCode, Boolean impersonateLocalAdmin) 03/31/2008 07:36:20.01 w3wp.exe (0x0F30) 0x0A50SharePoint Portal Server User Profiles 837oExceptionFail to set import acount. System.IO.FileNotFoundException: The system cannot find the file specified. at Microsoft.Office.Server.Search.Administration.SearchApi.WriteAndReturnVersion(CodeToRun`1 remoteCode, VoidCodeToRun localCode, Int32 versionIn) at Microsoft.Office.Server.Search.Administration.SearchApi.SetImportAccount(String domain, String userID, String password) at Microsoft.Office.Server.UserProfiles.LDAPConnection.<>c__DisplayClass3.<SetImportAccount>b__0() at Microsoft.Office.Server.Diagnostics.FirstChanceHandler.ExceptionFilter(Boolean fRethrowException, TryBlock tryBlock, FilterBlock filter, CatchBlock catchBlock, FinallyBlock finallyBlock) 03/31/2008 07:36:20.01 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pbeHigh reporting Exception for tag 837o, level: 3 03/31/2008 07:36:20.01 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8patMonitorableWatson collection started: Office SharePoint Server, ULSException12, w3wp.exe, 6.0.3790.3959, 45d691cc, Microsoft.Office.Server.Search, 12.0.6219.0, 47ad5417, 2838, 228, FileNotFoundException, 837o 03/31/2008 07:36:20.01 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pavHigh Begin collecting minidump 03/31/2008 07:36:26.05 OWSTIMER.EXE (0x05D8) 0x05E4Windows SharePoint Services Timer 5utpVerbose Scheduled timer job Shared Services Provider Synchronizing Job, id {B9D571C8-B9A1-4782-99FA-C52FC4F91709} at 31 Mar 2008 07:37:25 -0700 (now is 31 Mar 2008 07:36:26 -0700) 03/31/2008 07:36:28.65 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pawHigh Done collecting minidump 03/31/2008 07:36:28.65 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8paxHigh Begin collecting heap 03/31/2008 07:36:28.65 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pb9High No heap data collected 03/31/2008 07:36:28.65 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pb1High Begin collecting CVR 03/31/2008 07:36:28.65 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pb2High Done collecting CVR 03/31/2008 07:36:28.65 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pb3High Begin collecting trace log 03/31/2008 07:36:28.69 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pb4High Done collecting trace log 03/31/2008 07:36:28.69 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pb7High About to launch Watson client 03/31/2008 07:36:28.72 w3wp.exe (0x0F30) 0x0A50ULS Logging Unified Logging Service 8pb8High Watson collection complete. 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50SharePoint Portal Server User Profiles 7hxsHigh EditDSServer.ButtonOK_Click(): Microsoft.Office.Server.UserProfiles.UserProfileException: Failed to set import account. ---> System.IO.FileNotFoundException: The system cannot find the file specified. at Microsoft.Office.Server.Search.Administration.SearchApi.WriteAndReturnVersion(CodeToRun`1 remoteCode, VoidCodeToRun localCode, Int32 versionIn) at Microsoft.Office.Server.Search.Administration.SearchApi.SetImportAccount(String domain, String userID, String password) at Microsoft.Office.Server.UserProfiles.LDAPConnection.<>c__DisplayClass3.<SetImportAccount>b__0() at Microsoft.Office.Server.Diagnostics.FirstChanceHandler.ExceptionFilter(Boolean fRethrowException, TryBlock tryBlock, FilterBlock filter, CatchBlock catchBlock, FinallyBlock finallyBlock) --- End of inner e... 03/31/2008 07:36:28.73*w3wp.exe (0x0F30) 0x0A50SharePoint Portal Server User Profiles 7hxsHigh ...xception stack trace --- at Microsoft.Office.Server.UserProfiles.LDAPConnection.<SetImportAccount>b__1(Exception exp) at Microsoft.Office.Server.Diagnostics.FirstChanceHandler.ExceptionFilter(Boolean fRethrowException, TryBlock tryBlock, FilterBlock filter, CatchBlock catchBlock, FinallyBlock finallyBlock) at Microsoft.Office.Server.Diagnostics.ULS.SendWatsonOnExceptionTag(ULSTagID tagID, ULSCat categoryID, String output, Boolean fRethrowException, TryBlock tryBlock, CatchBlock catchBlock, FinallyBlock finallyBlock) at Microsoft.Office.Server.UserProfiles.LDAPConnection.SetImportAccount(String UserID, String Password) at Microsoft.SharePoint.Portal.UserProfiles.AdminUI.EditDSServer._CommitImportAccount(Connection conn) at Microsoft.SharePoint.Portal.UserProfiles.Adm... 03/31/2008 07:36:28.73*w3wp.exe (0x0F30) 0x0A50SharePoint Portal Server User Profiles 7hxsHigh ...inUI.EditDSServer._CommitUpdatedDC() at Microsoft.SharePoint.Portal.UserProfiles.AdminUI.EditDSServer.ButtonOK_Click(Object sender, EventArgs e). 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50 434 8ewqVerbose PersonalActions:nPreRender() - Was called. 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services General 6t8bVerbose Looking up site http://SERVERshp07:12000/ in the farm SharePoint_Config 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services General 6t8dVerbose Looking up the additional information about the typical site http://SERVERshp07:12000/. 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services General 6t8fVerbose Site lookup is replacing http://SERVERshp07:12000/ with the alternate access url http://SERVERshp07:12000. 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services General 6t8gVerbose Looking up typical site http://SERVERshp07:12000/ in web application SPAdministrationWebApplication Parent=SPWebService Name=WSS_Administration. 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services General 6t8hVerbose Found typical site / (746622ba-7584-44d6-a566-d80f3748042b) in web application SPAdministrationWebApplication Parent=SPWebService Name=WSS_Administration. 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50 434 8ofkVerbose Menu::Render() - Was called. ID="Menu" 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services Web Controls 88w6Verbose Rendering menu control with id=Menu, Text="" 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50 434 8ewrVerbose PostCacheSubstitutionText::Render() - Was called. 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50 434 8ewrVerbose PostCacheSubstitutionText::Render() - Was called. 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50 434 8ofkVerbose Menu::Render() - Was called. ID="MyLinksMenuMenu" 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services Web Controls 88w6Verbose Rendering menu control with id=MyLinksMenuMenu, Text="My Links" 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50 434 8ofkVerbose Menu::Render() - Was called. ID="SiteActionsMenu" 03/31/2008 07:36:28.73 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services Web Controls 88w6Verbose Rendering menu control with id=SiteActionsMenu, Text="Site Actions" 03/31/2008 07:36:28.75 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services General 0Verbose Releasing SPRequest with allocation Id {C1E9826B-8858-47D7-97FD-0BD78E59AAA4} 03/31/2008 07:36:28.75 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services General 0Verbose Releasing SPRequest with allocation Id {8EFA5956-BCD6-4D8B-9278-470738A6AB4A} 03/31/2008 07:36:28.75 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services General 0Verbose Releasing SPRequest with allocation Id {BECFE42C-0173-4D0C-87BD-4F8B9DCCD051} 03/31/2008 07:36:28.75 w3wp.exe (0x0F30) 0x0A50Windows SharePoint Services General 0Verbose Releasing SPRequest with allocation Id {5FBD0EE1-B646-4120-9AB7-4EC55698653A}
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April 10th, 2008 11:45am

Hi Woods,i am also facing the same problem,please help me out if you have any idea. if i got i will ping you.thanks-Praveen.
May 16th, 2008 2:59am

Hi,finally i got this issue resolved.The problem is i created one SSP but the search server it uses named SSP1_Search_DB is deleted by some other user in sql server.I created another SSP and deleted the first SSP. This way my problem is resolved.thanks-Praveen,
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May 16th, 2008 6:26am

I ran into a similar problem but the cause was different. The crawl log was showing the error: SharePoint Import Profiles The specified domain either does not exist or could not be contacted. So I went to Shared Services Administration > User profiles and properties > View import connections and created a new Active Directory entry, since everytime I tried to modify the exisitng one I was getting the following error: An error occured while validating or updating the directory service connection. No update was performed. So I opened "Active Directory Users and Computers" on the server and went to Action -> Connect to Domain Controller and copied the domain and the name under Current Domain Controller and pasted them into the Add Connection form in SharePoint, accepted the default settings and clicked OK. Next I clicked on Start Full Import , this time there were not errors and it added an entry on the log for each profile updated. Nice.. I removed the default entry since it was not set correctly. Anyway I hope this helps someone else.
June 25th, 2008 2:35pm

For full details of how to track down and fix the DCOM errors, see the following: http://soerennielsen.wordpress.com/2007/04/16/fixing-those-pesky-dcom-event-log-error-10016-in-a-sharepoint-farm-environment/ and good idea for above issue run ps.confing again ! Hopefully this will help someone
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July 10th, 2012 8:21am

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