All the sudden when I try to do a remote assistance with a user I get this follwoing error message: "the remote server machine does not exist or is unavailable" I never had this issus before and I am doing this on the SCE2007 server not console. All i did was update the management pack on the server itself for helpdesk technician to use SCE console to manage remote users. Any Ideas? Thanks Deep Kumar

Hello Deep, We cannot make a conclusion that the issue is related with SCE 2007 server. Was there any change on the agent machine? To locate the root cause of this issue, please follow the KB articles below: Remote Assistance cannot connect to a Windows XP SP2 client computer in SMS Administrator console in Systems Management Server 2003 http://support.microsoft.com/kb/886120/en-us Windows XP SP2 Firewall blocks offers of Remote Assistance http://support.microsoft.com/kb/555179/en-us Thanks, Yog Li - MSFT

Hi Deep, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as "Answered" as the previous steps should be helpful for many similar scenarios. In addition, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks,Yog Li - MSFT

I tried every possible solution but still cannot see the XP and Win7 machines in the Computer Groups. I am installing agent the I have been for last 2 years onto the clients machine but for lasat few months none of the XP and Win7 computers aren't showing anywhere on SCE2007. Any ideas?Deep Kumar