Hi all, first post on the forums.  Was wondering if anyone was having a similar issue.  We are slowly testing SCCM and I'm stuck on probably the most important feature, remote control.  Whenever I "Start Control" of a workstation, the remote control agent window shows "Connecting to Host Session" which brings up another prompt that alerts me that "The identity of the computer cannot be verified..." to which I reply "yes" to connect anyway.  However I never connect and in the remnote control agent window shows "Viewer DIconnected". 

On the client itself, in the CmRcService.log file, even though it shows that "Session allowed full control" and that I'm an "authorized viewer", later on I see "Disconnecting the connection.  An existing connection was forcibly closed by the remote host.  (Error: 80072746: Source Windows".  One line below, the log reports "The connection has been terminated".   Note I do not have a Firewall Policy enabled and I do not have any stringent virus protection running.  Currently testing on Win7 x86 machine but also happens on WinXP, Server 2008 x64 and x86, etc.  Any have a resolution or idea why this is occuring?  Any help and/or guidance would be greatly appreciated.  Thanks all.

Can you post a screen shot of your remote control settings from the client agent settings? It sounds like it's trying to connect using RDP or something.

It appears I need my account verified (???) before I can post screen shots.  Not sure how to proceed but yes a Remote Desktop "The identity of the remote computer..." message/pop-up window comes up.

Dear J Smith

Please get your account verified by requesting here : Verify Your Account

In the above link you will have to do the following steps the you need to wait for some hours till you are verified.

Firstly:-

Please reply in that thread and request them to verify your account. An example given below :-)

BR

S. Saurabh

Sorry been out of the office.  Will try to verify and from there post screen shots.  Thanks!

Link never panned out but fumbled my way to an area to "verify" my account to which I recieved a 7 digit code.  Still cannot post images.

Please, can someone verify my account?  Thanks.

You'll need to post in the 'Verify Your Account' thread to get verified.

Click this link:

http://social.technet.microsoft.com/Forums/en-US/reportabug/thread/812eb24a-ecbd-46e8-936b-8ae40da72ec3

Post there and watch for an update from a staff member about your verification.

The thread is getting huge, so it may take a while to load in your browser.

Hi John, this is jsmith_gc posting with another account.  Mine is taking WAY too long to verify.  Here is the long awaited screen shot.

Here is the default settings

This is the infamous Viewer Disconnected screen I mentioned.

Did you ever get this resolved? I am currently having the same issue.

Thanks.

Any errors in CmRcService.log on the client?

No update from Microsoft who is supposed to be looking into this very integral feature. 

This is the sequence of events in the log.  Remember I dont understand why its trying to use "Remote Desktop" when I want to use "Remote Control"

=== Starting security handshake ===

=== Security handshake completed [0x10000000] ===

The user(<authorized user/group>) is authorized for Remote Control

Session allowed: Full Control

=== Session Info ===

 Authorized viewer user: <authorized user/group>

 Viewer address: <viewer address>:57644

    Host address: <host address>:2701

Disconnecting the connection.

An existing connection was forcibly closed by the remote host. (Error: 80072746; Source: Windows)

The connection has been terminated (ID = 1). (OnConnectionTerminated)

Hi,

It looks like you have both Remote Assistance and Remote Desktop disabled in your policy. AFAIK, at least one of those needs to be enabled for remote control to work. I went through the documentation looking for something definitive on this, but I came up empty.

Just as a test, you can try changing the "Manage Remote Desktop settings" setting to Yes and then give it another shot.

It looks like you have both Remote Assistance and Remote Desktop disabled in your policy. AFAIK, at least one of those needs to be enabled for remote control to work. 

That's not true if I am not mistaken, but it's worth a try though.