Our Opalis 6.3 environment is all installed on a single 2003 Server.

One of our developers noticed that some policies are failing and logging a Warning under Events:

"Summary: Deployed Policy is not running:

"The Policy request nnnn (Policy "Policy Name", target Action Services: not specified) is created, but is not running. Verify the status of the Action Servers assigned to run this Policy. If the problem persists, contact Technical Support"

When we look under 'Action Servers' we see LONVM200 (our all in one server) and another entry which is just blank but says "Primary" in the role.
How do I remove this blank entry as it seems that this may be causing the issue.

We have never had another server in the environment.

Hello,

first thing you should do: In Opalis Client promote LONVM200 to your Primary Action Server: Open Opalis Client, Expand "Action Servers", Richt click LONVM200 and choose "Promote to primary" in the context menu.

Then open "Deployment Manager" and try if you can uninstall this wrong Action Server.

Regards,

Stefan 

Thanks for the response, Stefan.

Both the blank and the actual servers say Primary when I look in Action Servers from the Client.

In Deployment Manager there is just a single entry for LONVM200 - there's nothing to remove.

How can I specify which Action Server to use in a policy? This may keep the developers happy while I work on this problem...

Thanks

Hi Dan,

click right on the empty one and choose "Demote".

In the properties of a policy you can specify the Action Server in tab "Action Servers" ("Override default Action Server roles").

Check table ACTIONSERVERS in the Opalis Database.

Regards,

Stefan

Hello again...

"Cannot demote Action Server" on the blank one.

I tried to specify LONVM200 as the Action Server on a policy but it's failing with the same error as my original post when I run it. Which makes me think about completely removing the Action Server and redeploying it. Or even deploying a new one, just to test.

I don't have database access but I'll speak to a friendly DBA and report back soon...

Hello,

any hints in tab "Events" from the Opalis "Client" (Designer)?

Perhaps restarting the "OpalisActionService" service helps.

Regards,

Hi,

Still waiting on results of the table from DBA's.

The Events show the error in my original post, but nothing else. We originally tried restarting the service but that didn't help. I restarted ALL services yesterday afternoon and then the whole server over night.

Just one row in the table on the database

UniqueID           Computer          Description       Type     Priority  IsPAS   Heartbeat          LocalSystemAccount     ThisAccount            Account            MonitorCPU      MonitorCPUValue          MonitorMemory MonitorMemoryValue     Version Role            DeploymentTime           MaxRunningPolicies

DB1545C9-77EC-4FBC-A27F-DB720BDDD8D3   LONVM200       NULL    NULL    0          0          2013-05-02 14:14:13.853            NULL    NULL    MARKELINTL\aser331    0          -1         NULL    NULL    6.2.2.5229         0          2011-11-14 13:09:39.000     50

Does this conform with the result of this query:

SELECT     OBJECTS.UniqueID, OBJECTS.Name
FROM         OBJECTS INNER JOIN
                      OBJECTTYPES ON OBJECTS.ObjectType = OBJECTTYPES.UniqueID
WHERE     OBJECTTYPES.Name = 'Action Server'