I am trying to connect to a windows xp sp3 pc using SCCM Remote tools and it keeps showing ' Remote Control is disabled'

I have repaired the remote contorl agent and, uninstalled and reinstalled the ConfigMgr client to no avail

it shows 'SCCM Remote Control Agent'  as True under components within the SCCM Client Centre

When i attempted to install the SCCM client manually, the ccmsetup.log showed ' Failed to create the ccmsetup service (0)'

when i attempted to run the SCCM client manually with the /noservice switch, it ran and completed the installation fine but still shows 'Remote Control is disabled' message when I attempt to use SCCM remote tool

anyone know how to resolve this issue?

• Moved by Garth JonesMVP, Moderator Friday, January 23, 2015 2:35 PM CM07 Question

Since no one has answer this post, I recommend opening  a support case with CSS as they can work with you to solve this problem.