Hi All,

We have a document library that is set up to only receive emails with attachments, no other documents are ever uploaded to this library.  It has been doing this all year long (we have over 10,000) documents and emails in it.  It has currently stopped receiving emails.  We have verified the settings to make sure nothing was changed.  As far as we can tell it was not.

When we send an email to the document library we can watch it go into the Drop box and wait to be picked up and "moved" to the SharePoint Library.  However, it never shows up in the library.  We increased the view limit above the 10,000 limit to see if that was the problem, it's not.

I then created a new document library and enabled the Mail settings.  I sent an email with attachment to the new library and it showed up without any problems.

Does anyone have any ideas why we might not be receiving emails in the original document library?  Again, it has been receiving them for more than a year, and has just suddenly stopped.

Thanks!!

Diane

When we send an email to the document library we can watch it go into the Drop box and wait to be picked up and "moved" to the SharePoint Library.  However, it never shows up in the library.  We increased the view limit above the 10,000 limit to see if that was the problem, it's not.

Hi Diane,

Firstly, I'd like to confirm with you that what do you mean by "Drop box" in the quoted part.

From your description, I suspect it might be the issue about size limit. To narrow down it, you can do a simple test per the steps below:

1.Remove a document item in x size from the library, now our document library size has been decreased.

2.Send an email with the attachment in size less than x, this will not over the size of original library. Check if the document can be uploaded to the library.

Besides the test, could you please open this library with Windows Explorer, and check the library size by library folder property?

Regards,