HI I have a 6 year old dell that I had bought from new with work suite already installed. My daughter corrupted the disk and I had to reinstall all the OS. I now find that I cannot get word to start as it asks for a product key. I do not have a product key for word, only work suite. Here is the diagnostic details Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: N/A Windows Product Key: *****-*****-8MB69-7TKBW-YPQ9M Windows Product Key Hash: Tf0fXZ1Py2XU7cH5EmBfqQhHKyA= Windows Product ID: 76487-OEM-2257543-05912 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 5.1.2600.2.00010100.2.0.pro ID: {DA4EB9C0-87AE-41AA-96E2-8FDC8B19D86D}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.40.0 Signed By: Microsoft Product Name: N/A Architecture: N/A Build lab: N/A TTS Error: N/A Validation Diagnostic: 025D1FF3-230-1 Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A Version: N/A Windows XP Notifications Data--> Cached Result: 0 File Exists: Yes Version: 1.9.40.0 WgaTray.exe Signed By: Microsoft WgaLogon.dll Signed By: Microsoft OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-230-1 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{DA4EB9C0-87AE-41AA-96E2-8FDC8B19D86D}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YPQ9M</PKey><PID>76487-OEM-2257543-05912</PID><PIDType>3</PIDType><SID>S-1-5-21-299502267-1085031214-725345543</SID><SYSTEM><Manufacturer>Dell Inc. </Manufacturer><Model>Dimension 5000 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc. </Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="3"/><Date>20050419000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>C9D432870184406D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData> <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Licensing Data--> N/A Windows Activation Technologies--> N/A HWID Data--> N/A OEM Activation 1.0 Data--> BIOS string matches: yes Marker string from BIOS: 1A93B:Dell Inc|1A93B:Microsoft Corporation Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System OEM Activation 2.0 Data--> N/A Can you tell me how to get word to install? thanks

Hi, Since this is Windows SteadyState Forum, please contact Windows Office Forum for further help: http://social.technet.microsoft.com/Forums/en-US/category/officeitpro The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding. Regards, Leo HuangPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.