Hi,

I have receieved a email with attached .msg file. However, the file .msg has attached few another .msg file, and the .msg got attached one .msg file.

If open the last .msg file, the Outlook will just crash.

Do it got to do with the long .msg file name or the dept of the email?

I have rebuilt OST, delete the Outlook directory but not working.
> It can open with no issue on safe mode, but not in normal mode with all com plugins disabled.

> If I save the .msg at local, and rename to one word msg file name. IT can open with no issue in this.

On the Outlook logging, it shown only below:

</ex12m:GetUserOofSettingsRequest></q:Body></q:Envelope>

2013/08/30 14:17:43.859: Sending request

2013/08/30 14:17:43.999: Request sent

2013/08/30 14:17:43.999: Response error code: 00000000

2013/08/30 14:17:43.999: HTTP status code: 200

That is the send/receive log and not related to the issue ;-)
What is logged to the Event Viewer about this crash?
See: http://www.msoutlook.info/question/317

Also, which version (exact build number) of Outlook are we talking about?
I assume this is for an Exchange account? Which version of Exchange are you connecting to?

Hi,

I have noticed the rename operation on local save file can open with shorter file name, but cannot derive the standard in this.
Somehow it will with three word file name or work with one word file name or lesser word.

The msg attachment can open with OWA no issue.

The event log as below:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: OUTLOOK.EXE
P2: 14.0.6117.5001
P3: 4f3e2d20
P4: wwlib.dll
P5: 14.0.6024.1000
P6: 4d83e39d
P7: c0000005
P8: 0009bd4d
P9:
P10:

Attached files:
C:\Users\test\AppData\Local\Temp\1427969708.cvr
C:\Users\test\AppData\Local\Temp\LoadingBodyStream-1427969692-0.out
C:\Users\test\AppData\Local\Temp\LoadedBodyStream-1427969692-0.out
C:\Users\test\AppData\Local\Temp\LoadedBodyStream-1427969692-1.out
C:\Users\test\AppData\Local\Temp\LoadedBodyStream-1427969692-2.out
C:\Users\test\AppData\Local\Temp\WER1870.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\test\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_cefe67bee017ec7130e0a524ba8a2695d21f45_576d1e2b

Analysis symbol:
Rechecking for solution: 0
Report Id: e183c6a1-1141-11e3-8bc5-00125a5f1eaa
Report Status: 1

Faulting application name: OUTLOOK.EXE, version: 14.0.6117.5001, time stamp: 0x4f3e2d20
Faulting module name: wwlib.dll, version: 14.0.6024.1000, time stamp: 0x4d83e39d
Exception code: 0xc0000005
Fault offset: 0x0009bd4d
Faulting process id: 0x1098
Faulting application start time: 0x01cea54e927e6ba5
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Program Files (x86)\Microsoft Office\Office14\wwlib.dll
Report Id: e183c6a1-1141-11e3-8bc5-00125a5f1eaa

See if applying Service Pack 2 for Office 2010 already solves your issues:
http://www.microsoft.com/en-us/download/details.aspx?id=39667

Also, which add-ins do you have listed and which virus scanner are you using?
Disable its Outlook integration and set an exception to not scan msg-files. Then reboot your computer and see if the issue still occurs.