Hi there

Trying to install office 2010 on server 2008 and get the office setup popup  "please wait while setup is preparing the necessary files" thereafter the pop up disappears and nothing happens.

Checked the event logs and there is nothing there except  The Windows Modules Installer service entered the running state. The Windows Modules Installer service entered the stopped state. but I believe this is for windows update and not with office maybe someone can confirm?

Under task manager you do see the setup.exe start up then disappear.

Cant see any logs under c:\temp.

The installation works on another machine

any suggestions on how to troubleshoot this more? or what to try next please?

thanks

• Moved by Vivian_WangMicrosoft community contributor 4 hours 53 minutes ago

Hi

 Check server 2008 system type 64 bit or 32 bit?

Check the Office 2010 type 64 bit or 32 bit?

these not match,thats the problem.

• Edited by Burak Uur Monday, May 04, 2015 10:29 AM

Hi Burak

Yes they both match - both 32 bit

So you have the administrator permissions on server is that right?If it is ok,first you should do full update on server.

....Cant see any logs under c:\temp.

Check %TEMP%, since the Office setup logfiles will be created within the particular Temp folder of the user account performing the installation.

Does this server have the Remote Desktop Services role/feature installed?
If so, only Volume License editions of Office can be installed.
If RDS is present, and if the correct edition of Office is attempted, you may need to perform the installation in AllUsers/Admin mode;

https://technet.microsoft.com/en-au/library/gg593610(v=office.14).aspx

yeah i ran using admin rights still the same

Found the logs now Don thanks for that. logs shows this

"

No Office Server family product of License Type: {2} is detected on the machine
Catalyst Outlook 12 install bypass check failed: Blocking flag is set
Not showing message because suppress modal has been set.  Title: 'Setup Warning', Message: 'Microsoft Outlook 2010 may not be installed with a newer version of Outlook. If you continue, Microsoft Outlook 2010 will not be installed.'
Message returned: 2
Error: Outlook 12 is selected dor install and it conflicts with Outlook14 with no by pass Type: 66::PreReqCheckFailure. 

Error: Outlook 12 is selected dor install and it conflicts with Outlook14 with no by pass Type: 66::PreReqCheckFailure. 

Catalyst execution finished: 05/04/2015 13:55:30.  Return code: 30066.  Exception caught: PreReqCheckFailure.
PERF: TickCount=249024484 Name=RunSetup Description=End function

"

I dont see any other office install.

There is Messaging api installed though

ran an office removal tool from microsoft and now i get 

Catalyst Outlook 12 install bypass check passed: Blocking flag is not set
Catalyst did not detect any conflict Groove products installed on the machine
Catalyst valid path check failed: The path  is invalid
Not showing message because suppress modal has been set.  Title: 'Setup Warning', Message: 'The install path is invalid. Please enter a valid install path. '
Message returned: 1
Error: Install time check failed. Terminating installation Type: 66::PreReqCheckFailure. 

Error: Install time check failed. Terminating installation Type: 66::PreReqCheckFailure. 

Catalyst execution finished: 05/05/2015 10:34:57.  Return code: 30066.  Exception caught: PreReqCheckFailure.
PERF: TickCount=323391515 Name=RunSetup Description=End function

anyone seen this before?

ran an office removal tool from microsoft and now i get 

Catalyst Outlook 12 install bypass check passed: Blocking flag is not set
Catalyst did not detect any conflict Groove products installed on the machine
Catalyst valid path check failed: The path  is invalid
Not showing message because suppress modal has been set.  Title: 'Setup Warning', Message: 'The install path is invalid. Please enter a valid install path. '
Message returned: 1
Error: Install time check failed. Terminating installation Type: 66::PreReqCheckFailure. 

Error: Install time check failed. Terminating installation Type: 66::PreReqCheckFailure. 

Catalyst execution finished: 05/05/2015 10:34:57.  Return code: 30066.  Exception caught: PreReqCheckFailure.
PERF: TickCount=323391515 Name=RunSetup Description=End function

anyone seen this before?

Not exactly this before, no, but...

It looks like you are using a customization file (an MSPfile or a config.xml), because "suppress modal" has been set.

And so, setup didn't display the fatal error message (because it was told to run totally silently)

And, the actual error, is that setup is being instructed (presumably by the customization you have built) to install Office into a non-existent folder location. (maybe an invalid drive or sub-folder structure?)

Check your customization. It seems to me that it's defective.

What is the actual command-line you are executing?

setup.exe

or

setup.exe /configfile blablah ??

If you are using just setup.exe, then my guess is that there's a defective customization file plonked into the \Updates folder of your install source, and that's doing bad stuff for your sce