i have two users who were laid off about 6 months ago and just got hired back as consultants. we already had their user accounts still from before but we deleted their mailboxes to free up space on the mail server. we re enabled their user accounts in AD and created a new mailbox on our exchange server 2007 for each. the problem we are having is both users cannot send to each other but they can send to everyone else in the company and other users can send to them. they both get this undeliverable message below: <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-1610611985 1107304683 0 0 159 0;} @font-face {font-family:Tahoma; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:1627400839 -2147483648 8 0 66047 0;} @font-face {font-family:"HelveticaNeueLT Std Lt"; panose-1:2 11 4 3 2 2 2 2 2 4; mso-font-charset:0; mso-generic-font-family:auto; mso-font-pitch:auto; mso-font-signature:3 0 0 0 1 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"HelveticaNeueLT Std Lt"; mso-fareast-font-family:"Times New Roman"; mso-bidi-font-family:"HelveticaNeueLT Std Lt";} a:link, span.MsoHyperlink {mso-style-priority:99; mso-style-unhide:no; color:blue; text-decoration:underline; text-underline:single;} a:visited, span.MsoHyperlinkFollowed {mso-style-noshow:yes; mso-style-priority:99; color:purple; mso-themecolor:followedhyperlink; text-decoration:underline; text-underline:single;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> From: Microsoft Exchange Sent: Tuesday, September 29, 2009 10:33 AM To: Neal hafers Subject: Undeliverable: test Delivery has failed to these recipients or distribution lists: Neal hafers The recipient's e-mail address was not found in the recipient's e-mail system. Microsoft Exchange will not try to redeliver this message for you. Please check the e-mail address and try resending this message, or provide the following diagnostic text to your system administrator. _____ Sent by Microsoft Exchange Server 2007 Diagnostic information for administrators: Generating server: ftlx5.abcdef.com IMCEAEX-_O=1234_OU=1234SITE_cn=Recipients_cn=Nealh@abcdef.com #550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ## Original message headers: Received: from ftlx5.abcdef.com ([10.0.10.30]) by ftlx5.abcdef.com ([10.0.10.30]) with mapi; Tue, 29 Sep 2009 10:32:38 -0400 Content-Type: application/ms-tnef; name="winmail.dat" Content-Transfer-Encoding: binary From: Nick airless <Nairless@abcdef.com > To: Neal hafers <IMCEAEX-_O=1234_OU=1234SITE_cn=Recipients_cn=NealH@abcdef.com > Date: Tue, 29 Sep 2009 10:32:37 -0400 Subject: test Thread-Topic: test Thread-Index: AcpBEbEgBBYS5guIQri5yhyrz67pjQ== Message-ID: <9B081B21F0780F4A82892557595940030F547CA138@ftlx5.abcdef.com > Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: <9B081B21F0780F4A82892557595940030F547CA138@ftlx5.abcdef.com > MIME-Version: 1.0 the users correct email is nhafers@abcdef.com and nairless@abcdef.com but for these two users when they send to each other on their laptops we just gave them they get these undeliverables saying it was being sent to nealh@abcdef.com and nicka@edsaplan.com even though we specifically choose their name from the global address list and if we check the properties of the users GAL entry it shows the correct address. they are running in cached mode so i deleted their outlook profile and cached address book and recreated it on the laptop, but i still get the error. i have setup the users on another machine and configured outlook and they can send to each other. anybody run into this problem before and how do i go about fixing this? i need to get this working pronto as they are leaving soon to go overseas. Thank you

How long did you wait aftter creating these user mailboxes? Do they belong to different locations?Milind Naphade | MCTS:M | http://www.msexchangegeek.com

update. if the users login to webmail on their laptops they are able to send to each other without errors, so it appears its just in outlook that they cant send to each other.

How long did you wait aftter creating these user mailboxes? Do they belong to different locations? Milind Naphade | MCTS:M | http://www.msexchangegeek.com we created them yesterday. we have one exchange server, with 3 different storage groups and mailbox databases. both are in the same storage group\mailbox database.

okay. I would normally start with creating their profile from scratch or on a new computer. are they able to send emails to anybody else than each other?Milind Naphade | MCTS:M | http://www.msexchangegeek.com

they can send to everyone else in the company except each other using outlook. if they use webmail on their laptops they can send to each other i have created new profiles on both users laptops but am still unsuccessful sending to each other using outlook. if i create a new profile on another machine they are able to send to each other.

the issue has been resolved. i had to delete the users computer profile on each laptop and recreate the profile then setup outlook again, now they are able to send to each other using outlook. thanks for your help!

Great to hear that it worked for you :-)Milind Naphade | MCTS:M | http://www.msexchangegeek.com