4.4.7 NDR help
i have a user that is trying to email some work back tohis home email address so he can workon it over the weekend, but he is getting the following message.
Your message did not reach some or all of the intended recipients.
Subject: Homework BLDT
Sent: 22/07/2008 16:50
The following recipient(s) could not be reached:
rbrailsford@freezone.co.uk on 23/07/2008 02:38
Could not deliver the message in the time limit specified. Please retry or contact your administrator.
< c2beaomr11.btconnect.com #4.4.7>
Can someone Please tell me what needs to be down to relsove this issue as he can send out other emails ok thanksSimon
July 25th, 2008 11:00am
The technical definition of 4.4.7 for an NDR is:
"Problem with a timeout. Check receiving server connectors."
It sounds to me like a server was down along the way to the delivery of that message, particularity the email server at the end of the line. I would think this was one of those situations where the message would go through the next time it is sent, although it may not be in time for the weekend.
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July 25th, 2008 9:01pm
Hi Simon,
Here is the information about 4.4.7:
Possible Cause: The message in the queue has expired. The sending server tried to relay or deliver the message, but the action was not completed before the message expiration time occurred. This NDR may also indicate that a message header limit has been reached on a remote server or that some other protocol timeout occurred during communication with the remote server.
Troubleshooting: This code typically indicates an issue on the receiving server. Verify the validity of the recipient address, and verify that the receiving server is configured to receive messages correctly. You may have to reduce the number of recipients in the header of the message for the host that you are receiving this NDR from. If you resend the message, it is placed in the queue again. If the receiving server is on line, the message is delivered.
Please send it again to see if it can go through this time, and you can try to use another email account to test the issue. If the issue persists, you may need to contact freezone.co.uk to see if there is something wrong on their side.
Hope this helps. Thanks,
Elvis
July 28th, 2008 6:48am