Hello,

So I got a person who gets these ######.tmp sometimes they contain letters but they do not delete after closing the file.

Can anyone give any ideas to why this is happening?

It is not just for this file it has been known to happen primarily for Excel but can happen with Word too.

Hi,

Where did the user stored the files? Network drive or local disk? A temporary file is a file that is created to temporarily store information in order to free memory for other purposes, or to act as a safety net to prevent data loss when a program performs certain functions. For example, Word determines automatically where and when it needs to create   temporary files. The temporary files only exist during the current session of Word. When Word is shut down in a normal fashion, all temporary files are first closed and then deleted. More detailed explanation:

https://support.microsoft.com/en-us/kb/211632

Thus, if the user has no full control of the folder/disk/network drive, Office can't delete temp file after closed. Please try to check the user's permission first.

Next, this issue also might be caused by the antivirus software. For example: It is caused by McAfee's "On-Access" scanner, specifically with the "On network drives" option enabled.  

Please try to check the option's of antivirus software.

More discussion

http://answers.microsoft.com/en-us/office/forum/office_2007-excel/office-2007-creates-xxxxxxxxtmp-files-in-same/eb7ee34d-3a02-4fe7-a1f3-9a208439d84a?page=1

Regards,

George Zhao
TechNet Community Support

Hello,

She can delete them the only thing is not sure why they never delete. This happens with more than just this one file. There are a ton of other people with the same anti-virus (Trend Micro) and none have this issue as far as I know.

She can save them on the C drive and maybe her personal network drive too I believe and this happens.

Thanks,

Zach