A fatal error occurred while creating an SSL client credential. The internal error state is 10013.

Hi All

I am seeing the below event appearing in the system log on all our Exchange 2013 servers regularly. I am not seeing any connectivity issues between any clients and the servers and no other issues have been reported at this stage.

Log Name:      System
Source:        Schannel
Date:          10/04/2015 9:21:17 AM
Event ID:      36871
Task Category: None
Level:         Error
Keywords:     
User:          SYSTEM
Computer:     
Description:
A fatal error occurred while creating an SSL client credential. The internal error state is 10013.

I am not sure if its related to the public certificate we are using or if its related to the one provided from the local CA.I have searched and found other links that suggest it could be related to SSL versions being disabled etc.

All servers are running Windows 2012 R2 Datacenter. The Exchange CAS servers do also sit behind a pair of F5 BIG IP Load Balancers 

Any suggestions on where to look?

Thanks


April 10th, 2015 2:39am

Hi,

According to the event log, the issue is related to Schannel instead of Exchange. Please try the following steps:

1.In Control Panel, click Administrative Tools, and then double-click Local Security Policy.

2.In Local Security Settings, expand Local Policies, and then click Security Options.

3.Under Policy in the right pane, double-click System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing, and then click Enabled.

4. Ran gpupdate /force

If it doesnt work, please go to C:\ProgramData\Microsoft\Crypto\RSA and grant "Network Services" Read permission to "MachineKeys" folder. Then restart server to have a try.

Here is a similar thread for your reference:

https://social.technet.microsoft.com/Forums/lync/en-US/e70a8dbc-6f48-4fde-a93b-783554344822/a-fatal-error-occurred-when-attempting-to-access-the-ssl-client-credential-private-key?forum=ocscertificates

Regards,

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April 13th, 2015 5:05am

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