I purchased Office on-line and also opted to buy the backup cd.

I have had to replace my hard drive and the CD says I can get the activation code by visiting www.office.com/my account.

Whe I did this, there were no office products listed, so no activation code.

How do I resolve this issue and activate the product I paid for using the backup disk I also paid for?

Thanks

Neil

Hi Neil,

To obtain help about how to find your product key, wed recommend you to contact the Microsoft Customer Service by phone. Find the customer service phone number in the following page: http://support.microsoft.com/gp/customer-service-phone-numbers/en-us

See also:

Find your product key for Office 2013 and Office 365 Home Premium (http://office.microsoft.com/en-us/access-help/find-your-product-key-for-office-2013-and-office-365-home-premium-HA102830243.aspx)

Best regards,

Karen Hu