Hi Guys,

I have a bit of an issue here ..need your professional help

I have a user on exchange 2010 (I could not find a forum for exchange 2010) ..I can add the user email to mobile devices but it does not sync the emails to the device. I tried on Blackberry, iPad and an Android device and each time it was the same.

I saw something online about checking the inheritance from AD and I have done this but still no luck

OWA works fine. When I setup the user email on outlook, the inbox folder comes up as empty even though there are over 2000 emails (from OWA the inbox is fine and shows the emails)

Appreciate all the help I can get

~R

Go to user's ECP and there is a section related to phones. You can see a status of activesync partnership and enable logging of communication between user and his device.

Go to AD console and from the view select the option "View Objects as container".

go to that user and see the child objects. Remove the child objects under this for active sync and try again after the replication.

Hi Rana, please could you break it down further. I enabled "view as container" but I cannot find anything about child objects and activesync

~Richard

Expand OU on the left, when you see the user in left window, select and you will see the related activesyncdevice attribute on the right.

Hi Rana ..thanks for your advice. Sadly this has not worked for me. I have deleted the activesync objects as advised (I could see my phone type there) I also removed the email from my device and re-added it.

Text messages sync fine but emails don't even though it was checked to sync.

Can you check in ADSIedit, if this mailbox have any active sync device attribute existence. also try to remove it from user mailbox webmail.

I checked ADSIedit and the user has an activesync attribute. Will it recreate if I remove it?

I am thinking of doing a pst of the user's mailbox through outlook, delete the user account from AD and exchange completely, recreate the account and mailbox and import the pst saved earlier.

I am hoping that by doing this I would have removed any issues with the mailbox. Any advice on this?

Thanks Rana ..

Hi Rana,

So it turns out it was not an activesync issue. I found out when I attempted to do an export to pst. I setup the mailbox on an outlook client and the inbox was same like on mobile devices ..it was empty.

I resolved the issue by running the new mailbox repair command in exchange management shell 

New-MailboxRepairRequest -Mailbox user@company.com -CorruptionType SearchFolder,AggregateCounts,ProvisionedFolder,FolderView

Everything is fine now. 

Thanks a bunch for your support.

~Richard