ActiveSync on Exchange 2013 suddenly decided to stop working

Hi all,

Until yesterday, I had fully functional Exchange server. Overnight some bundle of updates came and server had restart, in the morning ActiveSync for mobile deviced stopped working. After restart of Ex server, there suddenly appeared a lot of associated problems - OWA and ECP on both external and internal domains stopped working - diplaying notorious "Sorry! Access Denied" and a  lot of critical erros in Event Viewer. 

Sorting all these isues, I managed to make everything working, except ActiveSync.

ExRCA  throwing this HTTP OPTIONS realted errors with following message.

Attempting to send the OPTIONS command to the server.
  Testing of the OPTIONS command failed. For more information, see Additional Details.
 
Additional Details
  An HTTP 500 response was returned from Unknown.
HTTP Response Headers:
request-id: 5dbb5e4d-e7fd-442d-abd9-370204c0af20
X-TargetBEServer: server.contoso.local
X-DiagInfo: SERVER
X-FEServer: SERVER
Content-Length: 8441
Cache-Control: private
Content-Type: text/html; charset=utf-8
Date: Thu, 16 Apr 2015 19:54:17 GMT
Set-Cookie: X-BackEndCookie=S-1-5-21-2895690208-1618913748-335857996-1239=u56Lnp2ejJqBzs7JyczMz8zSnc/KzdLLysfO0sfGnZvSnJ7LzcyanZzGmczJgYHOydDPy9DNz87K383Pxc/Lxc7H; expires=Thu, 16-Apr-2015 20:04:18 GMT; path=/Microsoft-Server-ActiveSync; secure; HttpOnly
Server: Microsoft-IIS/7.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET Elapsed Time: 296 ms

Same time, ActiveSync Autodiscover test passes.

Everything works fine, OWA, etc, but not a single mobile device with allowed ActiveSync can connect to server.

Would appreciate any ideas helping to solve that, thanks!




  • Edited by Vitek B 11 hours 23 minutes ago
April 16th, 2015 11:43am

Hello

tip: check user security in aduc to enabled: "Include inheritable permissions from this object's parent"

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April 17th, 2015 1:59am

Hi

Try to remove the ActiveSync virtualdirectory an recreate it:

https://technet.microsoft.com/en-us/library/aa996916(v=exchg.150).aspx
https://technet.microsoft.com/en-us/library/aa997160(v=exchg.150).aspx

Hope that helps.

Regards
Pano

April 17th, 2015 2:34am

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