i have just setup and started testing a new exchange 2007 on my network. we did not have a exchange before, so this is a new install. my domain, xxx.com is a windows 2000 native AD. the exchange 2007 is a win 2003 sp1 x64, it is also a DC and has all roles assigned to it in my network i have dc01 win2000 sp4 dc (gc) dc02 win2000 sp4 dc (gc) exch01 win 2003 sp1 dc, rid, pdc, fmso, gc, infrastucture and naming the install went well, and i have been testing it for the past 2 weeks this dummy accounts. test smtp connectors, etc. all was working fine. to the point that i have started planing the migration of the users today i did some mods to IIS for a owa free SSL from startcom (as well as the root CAs). i have remove it since. i now get the following errors when i start the console, or shell. : Active Directory server exch01.xxx.com is not available. Error message: A local error occurred. It was running command 'get-ExchangeAdministrator'. The following error(s) were reported while loading topology information: get-ExchangeServerFailedError:Active Directory server exch01.xxx.com is not available. Error message: A local error occurred. A local error occurred. get-UMServerFailedError:Active Directory server exch01.xxx.com is not available. Error message: A local error occurred. A local error occurred. HELP.. i have no idea what it does not like. exbpa does not report anything, i even get it to connect to the exch01 for it AD access. Any ideas?? Thanks Paul Gartner(over all i like what i have been seeing in ex2007)

an update on what is happening... i did more tests on the system, only the exchange console and shell are reporting back that the AD domian controller exch01.xxx.com is not found OWA, exchange client (office 2007) SMTP is working fine, (as is the mail flow) i installed the 32 bit management tools on a win2003 member server and it can manage the exchange fine. i verified that the AD roles are on the exch01, and double checked my dns setting as well as the dns zone to see if there was a missing entry (done that i could find) I think i created the problem when i installed the SSL certificate. I created the cert.txt request by following the exchange 2007 shell command, but that one wasn't accepted by stratcomm, so i createda newcert.txt from within IIS and proceded to install it on the web site. I never completed steps 3 and up from the exchange 2007 steps. I can run the dir cert:\localmachine\my | fl from the shell of my management machine and i see the 2 thumbprints. unfortunately i cannot do a remove-exchangecertificate from the management machine (it says that it needs to run on the exchange server:-( ) any ideas?

I too have almost the exactsame problemexcept our system was up and running and working well until some idiot (me) inadvertantly installed Outlook on the 2007 server. This apparently broke the connection between the exchange interface and the AD. Outlook was uninstalled and email andall other normal functions (calanders, contacts etc)isstill is workingbut I can not find where to reconnect the interface. Both the GUI and the command line report the same errors.

i wouldn't put the label "idiot" up yet. I too had office 2007 install on the exchange 2007 server i was getting extremely frustated with this issue that i bit the bullet and opened a call with microsoft (email support, $99usd) after some more test, a 2nd admin account was usedtologon to the exchange server and thethe tools work for this admin. we found that the original user profile was corrupt, deleting it solve the problem. >1). Logon the Exchange server by using another admin account. >2). Open Control Panel, select System. >3). Select Advanced tab and click the Settings button of User Profile. >4). Delete the Profile of user which encounters this issue. >5). Click OK. >6). Restart the server and logon it by using Administrator account. > BUT: a bunch of other error on the system (eventviewer was more red then anything else) led me to reformat the machine (after uninstalling exchange.removing AD) and reinstall the AD and exchange 2007, this time not installing office2007,not creating an SSLand notinstalling an AV the tools worked for a bit, but came back. again deleting the profile solved the problems we are monitoring this...:-( I havesome questions for you. do you have win2000 DCs? on what OS is your global catalog? is this your first and only exchange server? what other software did you install on your exchange 2007 server? paul ($100 poorer...)

Well, considering, and i quote: Note: It is supported to install Outlook2007on the same computer on which you have installed Exchange2007. This a pretty serious issue :( I couldn't delete the administrators profile, so i've just had to rename it and disable it and create a new one, hoping nothing else breaks.

I too have a broken console and shell under my admin profile for the server.... I too was using outlook 07 and messing with my exchange login.. thats when it all broke.. console and shell i have had to add another user and login under that for exchange admin, as i cannot delete the profile becuase it is admin... so please MS what do we do here, what exactly broke.. and how exactly do we fix it, re-link the user profile again correctly...

i think that you might be confusing "AD user account" and "profile". you DO NOT delete administrator from your AD Users and Computers. you only delete the Profile (\documents and settings\administrator folder). you can NOT do this while you are logged on using the administrator account. be sure to backup any data in your my documents and any favorites create another user that is in the domain admin group of your active directory, log on with that account and verify that the exchange tools works. then follow this to remove the profile. >1). Logon the Exchange server by using another admin account. >2). Open Control Panel, select System. >3). Select Advanced tab and click the Settings button of User Profile. >4). Delete the Profile of user which encounters this issue. >5). Click OK. >6). Restart the server and logon it by using Administrator account. > once this is done, logon with your administrator account and try the tools again, they should work.tn Paul Gartner

No, sorry not confused.. yes i mean the profile ...I find that when i create another domain admin, login as that admin and yes exchange tools do work.. I cannot delete the profile for the primary admin for some reason, as it is grey'd out...yes i could just delete the folder as much of it as posible.. \documents and settings\administrator But i dont want to cause un-desired affects... dont want to loose my desktop either... I just want to know which files exactly are casuing the issue and why changing exchange accounts in outlook 2007 insalled on the server casued this issue.. just precision asoppose to oh just delete theprofile and start again.. I foundsome files under the profile, but copying them from the new domain amdin account to the original did not work...so i guess i did not pick the right files.Also on another note the rollup for exchange 2007 caused many undesired results for me that I have now fixed... after applying the rollup all exchange services were left as disabled... webmail was broken due to IIS permision not being applied on the 8.7.00 folder OWA. Thanks for now, I am just using exchange tools under the other admin account.

Hi,Did you get to the bottom of this?, I created a new account to use but I want the administrator account to be able to use Exchange Management console. John

I have solved it using the steps i listed in a previous post, where i logon on under a different AD administrator account and deleted the "administrator" profile from the machine's c:\docs and settings\. once it is deleted i was able to logon as "administrator" (it created a new pofile) and the tools worked DO NOT DELETE THE ADMINISTRATOR ACCOUNT FROM ACTIVE DIRECTORIES USERS AND COMPUTERS

I ran into the same problem proscribed here. I did indeed end up deleting the admin PROFILE and everything was fine after that.

Id there no fix shy of deleting the broken profile. I have a ton of customizations to the profil that will be lost. There needs to be an MS fix for this. I do not have Outlok or any office product on the server. It is a single server DC Exchange 2007. I have to keep doing RUNAS to get the Exchange console. Boy I sure do miss Exchange 2003. MS made this product more difficult, and quirky then it needs to be.

Seriously.... I use Outlook 2007 ON MY SERVER. Every time i create a new profile to fix the problem, setting up Outlook again breaks Exchange again! Can't someone shed some light on what is happening exactly?

I to had this problem... glad I found this post I thought I was going nutty trying to troubleshoot the problem. This does indeed sound like a bug that needs to be addressed.. Just saying you don't support Outlook 2007 and Exchange 2007 on the same server doesn't suffice the damage it causes... if it's that bad of a combination that is never going be resolved, the Outlook installer should be a bit more intelligent and notice Exchange on the machine and not allow itself to be installed.

We also had the same problem.. good for me that I found this thread.But does someone know wich exact files have to be replaced?I also have a lot of things and settings in the "My Documents" folder wich I would like to preserve.With kind regards,Mark

Thanx For the solution, This solution is marked as highest point. thanx again

Worked like a charm, thanks a million.

I have this problem but I can't supress the administrator accoutn for some raisons.Does anyone know where come from this problem and how to resolve it without this procedure?

Came across this article, maybe this works instead of deleting the admins profile :http://social.technet.microsoft.com/Forums/en/exchangesvrgeneral/thread/4007b691-e991-4718-aea2-8984413e2571Last post

Whoever thinks deleting a profile is an acceptable permanent solution is a fool. Technet and Microsoft in general are constantly crapping the bed like this. Fail.

There is no need to delete user profile at all. Working solution: Close EMC Open %APPDATA%\Microsoft\MMC folder and delete Exchange Management Console file Start EMC

Thank you this was driving me nuts I had the exact same thing, and the fix was what you said.

I just found another solution. It seems that if you have your user logged on, or last logged onto the actual physical exchange server, and you try to use that SAME user account remotely from another physical system you will recieve this same error. To fix it, log onto your server with a different admin account, and then you can launch it on your local machine.

this helped me. 1. Start -> Run 2. Enter "control keymgr.dll" 3. Remove all stored passwords relating to Exchange servers and DCs

not work at all its show me same error