Client has office 365 exchange plan 1 with Office 2013 Pro 32bit installed on there machine.

Laptop win 7 pro 64bit.

When client clicks on a email to read then wants to save the emails address and persons name usually you just right click on the email and choose Add to Outlook Contacts then it pulls up a screen to automatically add the contact and type there name in.

It is then saved  in the contacts and address book. 

Hers/Clients isnt working like that she has the option to add to contacts but when the screen pulls up it will not allow her to add the contact?

Now she can add it manually through contacts and through address book. But not like described above.

Things  I have done to trouble shoot

uninstall Office 2013 pro reinstalled it

created new profile

This article has the screen shots and exactly the same problem but no fix. I already did what they tried in this article:

https://social.technet.microsoft.com/Forums/en-US/63e0bec0-86ab-47ca-b6c3-a9b4373a671c/add-to-contacts-not-working-in-outlook-2013?forum=outlook

Any Ideas how to fix this greatly appreciated

• Edited by MI3232 4 hours 59 minutes ago