Exchange Server 2003 Outlook 2003 A new user has complained they don't believe they are receiving all of their email. Finally, yesterday, they brought me proof. An email was sent to him and another user in the organization and he didn't get it. He only found out about it when the other user brought it to his attention. When I looked at it, I noticed that his name, unlike the other users, was surrounded by apostrophes, which I believe is why he didn't get the email. I've seen this in the past when users on my Exchange server got rejection notices from other servers and we were able to figure out the apostrophes were the problem. Here's what the user looks like: 'User Name' instead of just User Name. Any idea why this is happening? I've sent messages from his account to my exchange account and to my gmail account, but didn't see the apostrophes, but they are definitely appearing in some cases.

Hi, The email is sent from internal or external? Can you reproduce the issue? Have you enabled message tracking log? If so, please check it and see if the message is delivered to the problematic user’s mailbox. If you don’t have the message tracking log, please enable message tracking log and smtp log, reproduce the issue, then please use message tracking center to check the situation. If the mail is sent from external, please check the smtp log to see if the problematic recipients are in “rcpt to” command. Related article for your reference: Viewing Messages in Message Tracking Center http://technet.microsoft.com/en-us/library/aa998061(EXCHG.65).aspx Thanks, Elvis

Hi, How things are going? Any update on the issue? Thanks, Elvis

I got another email from the user today saying that it is still happening. Message tracking is enabled and his messages are being delivered to the inteneded reciepient. After reading through this thread something dawned on me. We hired him from a competitor and he's emailing a lot of his old contacts. I'm wondering if they have him set up as a contact in Outlook with his old email address, but same name if it would cause this problem. I'm starting to think the email that aren't coming through are going to his old email address. There is no failure or NDR message.

Well, that wasn't it. The latest person to not be able to send email to this user has never had contact with him.

I checked the message tracking center. Email went out to the recipient and was delivered succesfully on the 23rd and a few other follow-ups. Howver, nothing was recieved from that user until today when phone contact was made and the sender replied and instead of hitting send right away, he removed the user from the TO: line and added him manually. Otherwise, none of his replies made it to the server and he sent one on the 24th. I didn't see any rcpt to: issues.