Hello everybody.

I am developping a simple outlook add-in. During my tests, I noticed the following point :

1. User1 creates an appointment in Outlook. The text of it's appointment is in russian (for examples). User1 is connected to an Exchange Server

2. the appointment is sent to user2. User2 is connected to another Exchange Server

When User2 reads its appointment with it's outlook web access, everything's ok. Russian characters are well formatted.

However, if user2 reads its appointement using Outlook,  Russian characters look like this :   (user2 should read   instead)

I have the same problem generally using RTF format for sending/receiving appointment with outlook.

Can anyone explain me what could have happend ?

Thanks a lot for your answers.

• Moved by Cindy Meister MVPMVP 17 hours 58 minutes ago Outlook-specific
• Moved by George Hua -MSFT 2 hours 51 minutes ago Outlook product related

It looks like something is wrong with encoding. See Configure automatic message encoding options in Outlook 2007 .

Did you have a chance to look at the transport message headers?

What values do the Content-Type and Content-Language properties contain?

• Edited by Eugene Astafiev 17 hours 45 minutes ago

Hi,

What does the addin do for Outlook?

Do you follow these two steps manually?

If so, it seems this behavior is not related to your addin.

Without installing this addin, if you manually follow these two steps, do you get the same result?

If so, suppose this is related to Outlook product, I will move this thread to Technet Outlook forum for more effective responses.

Hi,

thanks a lot for the quick answer. Unfortunatelly it doesn't help for the moment.

I don't know how to look at the tranport message headers.

As you mentioned, the problem is not related to my outlook add-in because it also happens when i create an appointment directly with outlook.

I tried many configurations this morning with my outlook. I tried setting the outgoing mail message format to Unicode(UTF-8), Cyrillic (ISO).... nothing seems to work. and what is most surprising is that appointments content are well formatted when reading in web access. Then I supposed there is a problem in Outlook ingoing message format configuration or on Exchange Server configuration.

My configuration is Windows 7 (French) and Microsoft Office 2010 (French).