I recently was asked to set up email archiving for one of my companies. I set up two accounts for testing set them up on Outlook on my computer and began testing and research into any common issues. I called Microsoft support and had someone help me set up archiving to copy emails after 7 days keep them for 11 years and then delete. I tested these 2 accounts for about a month. The day after I turned on the archiving policy in the admin portal of Office 365 I get all sorts of emails that no one can see any emails from more than a week ago. I tell them to look at the bottom there will be an archiving folder and I will look into why they were moved instead of copied. The response was there is no archive folder at the bottom. When I called into Microsoft and did a little more testing I found out that it is dependent on the version of Outlook you have whether or not you can see the archive folder. I was also told the only way to get the emails back into the current folders on the desktop is to manually move them 200 emails at a time. Ugh. Fine. My mistake this is my punishment.
Here is the issue. When starting with the head of the company I noticed that her very large and complicated folder structure was GONE. Over 80% of her inbox is GONE. Her complex folder structure OBLITERATED. From over 200 folders and sub folders to 6. I have been on and off the phone with several people from Microsoft over the last 3 days. I had someone finally able to recover the data. THANK YOU!!!
Now everything is back but it is all in ONE FOLDER. over 26,000 emails, 10 years worth of work, lumped into one folder. I NEEEEEEED to recover the lost data in a way that is usable. This isn't usable. The person who helped me recover the data said that I will have to manually sort the emails back into the folders. There must be a better solution.
So how do I recover the data lost when archiving in the folder structure not in one lump folder?
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