Thread Tick Count Date/Time Description Account Configuration Version rmj.rmm.rup.0 4660 0x004651F7 10/04/12 10:05:35 +++++++++++++++++++++++++++++++ 4660 0x00465207 10/04/12 10:05:35 AUTODISCOVER GET SETTINGS BEGIN 4660 0x00465207 10/04/12 10:05:35 SMTP=saad.qazi@example.com 4660 0x00465245 10/04/12 10:05:36 Attempting URL https://mail.example.com/autodiscover/autodiscover.xml found through SCP 4660 0x00465245 10/04/12 10:05:36 Autodiscover to https://mail.example.com/autodiscover/autodiscover.xml starting 4660 0x0046A4A8 10/04/12 10:05:57 GetLastError=0; httpStatus=504. 4660 0x0046A4A8 10/04/12 10:05:57 AutoDiscover internet timeout against URL https://mail.example.com/autodiscover/autodiscover.xml 4660 0x0046C294 10/04/12 10:06:04 Autodiscover to https://mail.example.com/autodiscover/autodiscover.xml FAILED (0x80040113) 4660 0x0046C294 10/04/12 10:06:04 Attempting URL https://server2-01.ph.example.net/autodiscover/autodiscover.xml found through SCP 4660 0x0046C294 10/04/12 10:06:04 Autodiscover to https://server2-01.ph.example.net/autodiscover/autodiscover.xml starting 4660 0x0046C294 10/04/12 10:06:04 Autodiscover to https://server2-01.ph.example.net/autodiscover/autodiscover.xml FAILED (0x80040113) 4660 0x0046C294 10/04/12 10:06:04 Autodiscover to https://example.com/autodiscover/autodiscover.xml starting 4660 0x0046C294 10/04/12 10:06:04 Autodiscover to https://example.com/autodiscover/autodiscover.xml FAILED (0x80040113) 4660 0x0046C294 10/04/12 10:06:04 Autodiscover to https://autodiscover.example.com/autodiscover/autodiscover.xml starting 4660 0x0046C294 10/04/12 10:06:04 Autodiscover to https://autodiscover.example.com/autodiscover/autodiscover.xml FAILED (0x80040113) 4660 0x0046C294 10/04/12 10:06:04 Local autodiscover for example.com starting 4660 0x0046C294 10/04/12 10:06:04 Local autodiscover for example.com FAILED (0x8004010F) 4660 0x0046C294 10/04/12 10:06:04 Redirect check to http://autodiscover.example.com/autodiscover/autodiscover.xml starting 4660 0x0046C294 10/04/12 10:06:04 Redirect check to http://autodiscover.example.com/autodiscover/autodiscover.xml FAILED (0x80040113) 4660 0x0046C294 10/04/12 10:06:04 Srv Record lookup for example.com starting 4660 0x0046C2A4 10/04/12 10:06:04 Srv Record lookup for example.com FAILED (0x8004010F) 4660 0x0046C2A4 10/04/12 10:06:04 AUTODISCOVER GET SETTINGS END 4660 0x0046C2A4 10/04/12 10:06:04 ----------------------------- 4856 0x0046C2A4 10/04/12 10:06:04 +++++++++++++++++++++++++++++++ 4856 0x0046C2A4 10/04/12 10:06:04 AUTODISCOVER GET SETTINGS BEGIN 4856 0x0046C2A4 10/04/12 10:06:04 SMTP=saad.qazi@example.com 4856 0x0046C2E2 10/04/12 10:06:04 Attempting URL https://mail.example.com/autodiscover/autodiscover.xml found through SCP 4856 0x0046C2E2 10/04/12 10:06:04 Autodiscover to https://mail.example.com/autodiscover/autodiscover.xml starting 4856 0x00471526 10/04/12 10:06:25 GetLastError=0; httpStatus=504. 4856 0x00471526 10/04/12 10:06:25 AutoDiscover internet timeout against URL https://mail.example.com/autodiscover/autodiscover.xml 4856 0x0047674B 10/04/12 10:06:46 GetLastError=0; httpStatus=504. 4856 0x0047674B 10/04/12 10:06:46 AutoDiscover internet timeout against URL https://mail.example.com/autodiscover/autodiscover.xml 4856 0x0047674B 10/04/12 10:06:46 Autodiscover to https://mail.example.com/autodiscover/autodiscover.xml FAILED (0x800C8203) 4856 0x0047674B 10/04/12 10:06:46 Attempting URL https://server2-01.ph.example.net/autodiscover/autodiscover.xml found through SCP 4856 0x0047674B 10/04/12 10:06:46 Autodiscover to https://server2-01.ph.example.net/autodiscover/autodiscover.xml starting 4856 0x00476DF0 10/04/12 10:06:48 GetLastError=12175; httpStatus=0. 4856 0x0047782C 10/04/12 10:06:51 GetLastError=0; httpStatus=401. 4856 0x0047782C 10/04/12 10:06:51 AutoDiscover supported auth schemes: 4856 0x0047782C 10/04/12 10:06:51 Negotiate 4856 0x0047782C 10/04/12 10:06:51 NTLM 4856 0x0047782C 10/04/12 10:06:51 Basic 4856 0x0047782C 10/04/12 10:06:51 AutoDiscover attempting Auto-Negotiate with Desktop Credentials. 4856 0x0047782C 10/04/12 10:06:51 AutoDiscover USING pcreds->dwAuthScheme: 4856 0x0047782C 10/04/12 10:06:51 Negotiate 4856 0x00477B19 10/04/12 10:06:52 GetLastError=0; httpStatus=200. 4856 0x00477B29 10/04/12 10:06:52 Autodiscover XML Received 4856 ---BEGIN XML--- <?xml version="1.0" encoding="utf-8"?> <Autodiscover xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006"> <Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a"> <User> <DisplayName>Saad Qazi (Sr. Executive Business Development)</DisplayName> <LegacyDN>/o=Getz Pharma Private Limited/ou=First Administrative Group/cn=Recipients/cn=saad.qazi</LegacyDN> <AutoDiscoverSMTPAddress>saad.qazi@example.com</AutoDiscoverSMTPAddress> <DeploymentId>494bbd3f-01b1-4b28-8c24-b91d5f42513b</DeploymentId> </User> <Account> <AccountType>email</AccountType> <Action>settings</Action> <Protocol> <Type>EXCH</Type> <Server>server.example.net</Server> <ServerDN>/o=Getz Pharma Private Limited/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=server</ServerDN> <ServerVersion>738280F7</ServerVersion> <MdbDN>/o=Getz Pharma Private Limited/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=server/cn=Microsoft Private MDB</MdbDN> <PublicFolderServer>server.example.net</PublicFolderServer> <AD>PH-DC2K8-01.ph.example.net</AD> <ASUrl>https://mail.example.com/EWS/Exchange.asmx</ASUrl> <EwsUrl>https://mail.example.com/EWS/Exchange.asmx</EwsUrl> <EcpUrl>https://mail.example.com/ecp/</EcpUrl> <EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um> <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt> <EcpUrl-ret>?p=organize/retentionpolicytags.slab&amp;exsvurl=1</EcpUrl-ret> <OOFUrl>https://mail.example.com/EWS/Exchange.asmx</OOFUrl> <UMUrl>https://mail.example.com/EWS/UM2007Legacy.asmx</UMUrl> <OABUrl>Public Folder</OABUrl> </Protocol> <Protocol> <Type>EXPR</Type> <Server>mail.example.com</Server> <SSL>On</SSL> <AuthPackage>Basic</AuthPackage> <ASUrl>https://mail.example.com/EWS/Exchange.asmx</ASUrl> <EwsUrl>https://mail.example.com/EWS/Exchange.asmx</EwsUrl> <EcpUrl>https://mail.example.com/ecp/</EcpUrl> <EcpUrl-um>?p=customize/voicemail.aspx&amp;exsvurl=1</EcpUrl-um> <EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&amp;exsvurl=1</EcpUrl-aggr> <EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&amp;IsOWA=&lt;IsOWA&gt;&amp;MsgID=&lt;MsgID&gt;&amp;Mbx=&lt;Mbx&gt;</EcpUrl-mt> <EcpUrl-ret>?p=organize/retentionpolicytags.slab&amp;exsvurl=1</EcpUrl-ret> <OOFUrl>https://mail.example.com/EWS/Exchange.asmx</OOFUrl> <UMUrl>https://mail.example.com/EWS/UM2007Legacy.asmx</UMUrl> <OABUrl>Public Folder</OABUrl> </Protocol> <Protocol> <Type>WEB</Type> <Internal> <OWAUrl AuthenticationMethod="Basic, Fba">https://mail.example.com/owa/</OWAUrl> <Protocol> <Type>EXCH</Type> <ASUrl>https://mail.example.com/EWS/Exchange.asmx</ASUrl> </Protocol> </Internal> <External> <OWAUrl AuthenticationMethod="Fba">https://mail.example.com/owa/</OWAUrl> <Protocol> <Type>EXPR</Type> <ASUrl>https://mail.example.com/EWS/Exchange.asmx</ASUrl> </Protocol> </External> </Protocol> </Account> </Response> </Autodiscover> 4856 ----END XML---- 4856 0x00477B48 10/04/12 10:06:52 Autodiscover to https://server2-01.ph.example.net/autodiscover/autodiscover.xml succeeded (0x00000000) 4856 0x00477B48 10/04/12 10:06:52 AUTODISCOVER GET SETTINGS END 4856 0x00477B48 10/04/12 10:06:52 ----------------------------- abid

Hello, Please make sure your CAS server number. Please run test-outlookwebservices to check autodiscover settings. For external users, please verify whether there is A record for autodiscover or SRV record on DNS server. A new feature is available that enables Outlook 2007 to use DNS Service Location (SRV) records to locate the Exchange Autodiscover service http://support.microsoft.com/kb/940881 Best Regards, Lisa