I have a situation where one person in the office receives some emails with no content or subject visible, when viewed in Outlook 2010. If viewed in OWA the content is there. If she forwards the "blank" email to another person in the office, they can see the missing text just fine. If the original message is CCd to multiple people in the office, all but this user can see the message. If she forwards to herself...it is blank.

Environment is Exchange 2010/Outlook 2010 (Office Pro.) Before hitting the Exchange Server the mail goes through a Barracuda. AVG is not on the computer (AV is Security Essentials, no Add-in)

Steps taken:

1) Disabled all Add-Ins (did not work)

2) Started Outlook in Safe Mode (this does work - the text of all the "blank" messages is there)

3) Checked the font/color settings. They are correct (automatic).

4) Repaired Outlook (no luck)

5) Completely uninstalled Office and reloaded (no luck)

6) Renamed Outlook folder to Outlook.old and rebuilt OST (no luck)

The line or two of text shown in the pop-up msg preview *does* show the text that is missing in the actual message.

Many, I would say most, messages come in fine, from within and from outside the domain. This happens to some messages from senders who have previously sent mail that was fully visible. It happens to mail coming from a variety of places (eg mac.com, att.net, & several private domains).

For now I have her starting Outlook in Safe Mode as a workaround, but obviously this is not a solution.

• Edited by wrwynn1 Thursday, August 06, 2015 11:29 PM

Hi,

In Outlook Safe Mode, the NormalEmail.dotm file is not loaded. Browse to the following location:

C:\Users\<username>\AppData\Roaming\Microsoft\Templates

Find the NormalEmail.dotm file, rename it to ".old". Outlook then will create a new one, check if this issue persists with the new NormalEmail.dotm file.

Regards,

Melon Chen
TechNet Community Su

Renaming the file did not work. Running OffCAT now.

After installing a few updates and a hotfix, I now get the all clear when running OffCAT.

Unfortunately, the blank email issue remains.

Are there any files other than NormalEmail.dotm and Add-Ins that don't load when starting Outlook in Safe Mode?

Hi,

Any update?

Regards,

Melon Chen
TechNet Community Su