I am trying to install Business Contact Manager into Outlook 2013, but once the install finishes and I fire up Outlook, the BCM setup runs.  Regardless of which options I choose, I wind up with a "Database creation was unsuccessful" message.  I have tried all the tips in other forums, but nothing has changed the behavior.  I have a feeling it has something to do with the SQL Express 2008 it installs as part of the process.  Event Log messages say something about SQL, but nothing definitive.

Has anyone successfully installed BCM on Outlook 2013 (Windows 8.1 pro)?

Hi,

Please refer to this kb below:

https://support.microsoft.com/en-us/kb/942496

Althought the kb is for Outlook 2007, it can still be a reference in your scenario:

This problem may occur if the SQL Server (MSSMLBIZ) service is not running. The SQL Server service is required by Business Contact Manager. This problem occurs because the Windows Welcome screen may prevent the SQL Server service from starting when you first restart the computer after you install Office Outlook with Business Contact Manager.

Please try if this helps:

• Exit Outlook.
• On Desktop, right-click This PC, and then click Manage.
• Click Services and Applications.
• Double-click Services.
• In the services pane, click SQL Server (MSSMLBIZ).
• Click Restart the service.
• Exit Computer Management, and then start Outlook.

If the issue persists, what does the event log messages say? If there's not much private, please post the logs in the forum.

Regards,

Melon Chen
TechNet Community Su