Hello, We get a Page Note Found Error (Your mailbox can't be accessed using the address you entered. To obtain the correct address, please contact your helpdesk.) when trying to access Message Tracking from the Toolbox in EMC. We first get teh login page and can login with no errors. Please advise on hwo to resolve thsi problem. Thanks, Nick (cxm) Nick V. Kosmas

Is this on the server itself or from a management PC? All users have the issue or some? Tried a new windows profile?Sukh

Hi Nick You are being redirected to the ECP (Exchange Control Panel) which is the "See all options" page in OWA. Does OWA work internally? What happens if you log in to OWA and click on "see all options"? Cheers, Steve

If you are using an Exchange 2010 management account that does not have a mailbox, you will not be able to get into ECP. This is my situation right now and have seen the exact same problem in my environment. I'm sure if ECP was broken, you would have lots of other users calling in about it, just as steve said, when you click on see all options in OWA, it takes you to ECP.

Good point, you can go to https://owa.yourdomain.com/ecp if your admin account doesn't have a mailbox.

Hi Nick, Any updates? Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.Frank Wang TechNet Community Support

On server with the administrator account. Nick V. Kosmas

I'm redirected to ECP. OWA does work internally. I'll check later today. Nick V. Kosmas

The account I'm using has it's mailbox on our old Exchange 2003 server. Would moving it to the new Exchange 2010 server help? Nick V. Kosmas

It's still on the Exchange 2003 server. Nick V. Kosmas

Hi Nick, Yes, ECP feature will work for Exchange 2010 users as in Exchange 2007/2003 this feature was not exist. please move the administrator account to Exchange 2010(you can also create a new Exchange 2010 mailbox to test first).Frank Wang TechNet Community Support

Hi Nick, Any updates?Frank Wang TechNet Community Support