Hi, could you please copy and paste the output from these instructions? Please use the Visio key from this page:
http://www.microsoft.com/office/2010/en/activation.aspx Open an elevated command prompt
a. Note the long dash may have to be changed to a short dash
b. The path below is the default install path, so it may be different if you've customized your install
c. If you’re using 32b Office on a 64b OS, you may need to run it from the “Program Files (x86)” folder
d. Start, search for ‘cmd’, right click on the command prompt window and select “Run as administrator”
e. cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -dstatus
2) Enter the MAK key
a. cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -inpkey:<MAK key>
b. Include the dashes in the product key
3) Trigger activation
a. Launching an Office application will then prompt you for activation via the UI. Alternatively you can trigger it using this command:
b. cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -act
4) Check the status
a. The following command will show the licensing status. Alternatively in the Office UI you can view the status by clicking File, Help.
b. cscript "%ProgramFiles%\Microsoft Office\Office14\ospp.vbs" -dstatus