I get the following error An unspecified error has ocurred. Your request cannot be processed at this time. Please try again later (0x8007001).

It installed I am using Windows XP SP3 with all the updates installed. I am using the MAK key send to me bu Microsoft.

• Moved by Siddharth Chavan Wednesday, April 28, 2010 10:43 AM Forum Consolidation (From:Microsoft Office 2010 Volume Activation (to be retired))

I get the same message, with a code of either (0X80070190) or (0x80070057).

I had no problem activating on my home computer, but this is on my work computer, which is behind a corporate firewall.

I haven't had a problem activating other software.

Hi cyberber,

Are you using this at home, or at work, as Montana Steve indicated? If you have an authenticated proxy we don't support activation. You'll have to activate by phone by RTM.

Thanks,

Ted

I'm using this at home . I don't have any kind of proxy. Ted can you ilustrate me why I am getting this message.

Hi folks,
I believe you are hitting a known issue surrounding activation elevation. Pleaseopen the registryvia Start>Run>Regedit and hit enter.
Navigate to:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OfficeSoftwareProtectionPlatform]
Under here you will see a DWORD value name called "UserOperations" Please give this a value of 1 and retry activation.
Cheers,
--R.

• Proposed as answer by qw23 Thursday, July 25, 2013 11:59 PM

No help! After I have done it, nothing changed?! Howevwer I enter serial, Office 2010 beta remains unlincensed?!

Richie I followed your instructions to the toe and I still can't activate the new Microsoft Office Professional Plus 2010 Beta. I've tried everything changing the MAK serial & even reinstalling and still get the same error. I hope someone can get to the bottom of this. One more thing I never get the option to activate by phone even when I am disconnected to the internet its always unavailable.

Apologies for your frustration folks. I'm still trying to figure out root cause here. From a command line (start>run>cmd.exe) please run the following commands & let me know the output.

cscript C:\Program Files\Microsoft Office\Office14\ospp.vbs -dstatus
cscript C:\Program Files\Microsoft Office\Office14\ospp.vbs -act


(you can paste the output by right clicking the cmd line > edit > select all, right click again to copy the strings, then paste into email)

Thanks,
--R.

To Richie Moloney MSFT , Moderator

Here is the response to the commands you sent to me (csscript)

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

E:\Documents and Settings\Administrator>cscript C:\Program Files\Microsoft Offic
e\Office14\ospp.vbs -dstatus
Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.

Input Error: There is no file extension in "C:\Program".

E:\Documents and Settings\Administrator>cscript C:\Program Files\Microsoft Offic
e\Office14\ospp.vbs -act
Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.

Input Error: There is no file extension in "C:\Program".

E:\Documents and Settings\Administrator>

Please find the ospp.vbs file first. What drive did you install Office in?

1.) Please copy and paste this command:
cd "C:\Program Files\Microsoft Office\Office14\"
dir ospp.vbs

2.) Do you see the ospp.vbs? If not, then you might need to try E:, or the drive letter you installed Office on. Once you're in the directory, then run and paste the output.

cscript ospp.vbs -dstatus
cscriptospp.vbs -act

I've been following this thread (or others like it) for a couple of days because I haven't been able to activate my copy of Office 2010 beta. Knowing I had 30 days to activate, I figured I'd wait until winter break to tackle the problem. BAD IDEA!
Today, only a week or so after installing the beta suite I've been locked out! It says that my copy is unlicensed(no surprise there) but no more gentle reminder of how many days I've got left to activate it! I can open documents and print them but I cannot create, edit or save documents at all!!!!!
Please help me. In the middle of studying for finals and I can't have office ____ out on me now!
I'm running XP SP3 and prior to installing this beta I had Microsoft Office 2003. As a side note, during setup I had the option not touninstallprior versions of office, or individual components. Iselectednot to uninstall Word 2003, but of course, that's not working now either.
I'm pasting my output from running the following command lines:
cd "C:\Program Files\Microsoft Office\Office14\"
dir ospp.vbs
cscript ospp.vbs -dstatus
cscriptospp.vbs -act
C:\Program Files\Microsoft Office\Office14>dir ospp.vbs Volume in drive C is SQ004486P04 Volume Serial Number is 0477-D66B
Directory of C:\Program Files\Microsoft Office\Office14
08/14/2009 11:50 AM 30,574 OSPP.VBS 1 File(s) 30,574 bytes 0 Dir(s) 31,920,709,632 bytes free
C:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -dstatus Microsoft (R) Windows Script Host Version 5.7 Copyright (C) Microsoft Corporation. All rights reserved.
---Processing-------------------------- --------------------------------------- --------------------------------------- --------------------------------------- ---Exiting-----------------------------
C:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -act Microsoft (R) Windows Script Host Version 5.7 Copyright (C) Microsoft Corporation. All rights reserved.
---Processing-------------------------- --------------------------------------- --------------------------------------- ---Exiting-----------------------------
PLEASE HELP!

@t_walt

Could you please go to File tab | Help and paste what's on the right hand side? What product (Professional or Professional Plus), and what build number?

Microsoft Office ProfessionalPlus 2010 Build 14.0.4536.1000 (32bit)
I installed Office in E:\ (E Drive) because I have a dual boot system
C has Windows7 and E has Windows XP Sp3.
here are the outputs for cscript ospp.vbs -dstatus &
cscript ospp.vbs -act



E:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -dstatus
Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------
---------------------------------------
SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---UNLICENSED---
ERROR CODE: 0xC004F014
ERROR DESCRIPTION: The Software Licensing Service reported that the product key
is not available.
---------------------------------------
---------------------------------------
---Exiting-----------------------------

E:\Program Files\Microsoft Office\Office14>cscript E:\Program Files\Microsoft Of
fice\Office14\ospp.vbs -act
Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.

Input Error: There is no file extension in "E:\Program".

E:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -act
Microsoft (R) Windows Script Host Version 5.7
Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------
---------------------------------------
---------------------------------------
---Exiting-----------------------------

E:\Program Files\Microsoft Office\Office14>

• Proposed as answer by Ted WayMicrosoft employee Monday, December 07, 2009 10:23 PM
• Unproposed as answer by Ted WayMicrosoft employee Monday, December 07, 2009 10:23 PM

To Ted Way MSFT , Moderator I have responded to you on Dec 5 2009 and you still haven't answered back its been more than 10 days . Can you please let me know how to fix this problem????. Thank in advance & Happy holidays.

To Ted Way MSFT , Moderator I have responded to you on Dec 5 2009 and you still haven't answered back its been more than 10 days . Can you please let me know how to fix this problem????. Thank in advance & Happy holidays.

Apologies for not getting back to you. I haven't been able to repro this, so we'll have to go through this one-by-one. Are you logged in as an administrator? Is the UserOperations registry key from Richie set to 1?Did you have any previous Office installations on Win XP SP3?

Hi,

My situation:

Windows 7 Professional (32 bit) virtual PC running on Windows 7 (64bit) host - behind a corporate firewall. Output from the two scripts above. Identical results when running from elevated command prompt. Identical results before and after Richie's registry change.....

--------------------------------------------------------------------

C:\Users\*****>cscript "C:\Program Files\Microsoft Office\Office14\ospp.vbs"
-dstatus
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------
---------------------------------------
SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
LICENSE STATUS: ---OOB_GRACE---
ERROR CODE: 0x4004F00C
ERROR DESCRIPTION: The Software Licensing Service reported that the application
is running within the valid grace period.
Last 5 characters of installed product key: 9VX7T
REMAINING GRACE: 5 days (7179 minutes before expiring)
---------------------------------------
SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
LICENSE STATUS: ---UNLICENSED---
ERROR CODE: 0xC004F014
ERROR DESCRIPTION: The Software Licensing Service reported that the product key
is not available.
---------------------------------------
---------------------------------------
---Exiting-----------------------------

C:\Users\*******>cscript "C:\Program Files\Microsoft Office\Office14\ospp.vbs"
-act
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.

---Processing--------------------------
---------------------------------------
Installed product key detected - attempting to activate the following product:
SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a
LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition
LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel
ERROR CODE: 0xC004F074
ERROR DESCRIPTION: The Software Licensing Service reported that the computer cou
ld not be activated. No Key Management Service (KMS) could be contacted. Please
see the Application Event Log for additional information.
To view the activation event history run: cscript ospp.vbs -dhistory
---------------------------------------
---------------------------------------
---Exiting-----------------------------

------------------------------------------------------

Please advise?

@wigneys

Please take a look at this page:

http://www.microsoft.com/office/2010/en/activation.aspx

Enter the MAK key and activate online, unless you know your organization has an Office 2010 KMS host (your admin would know).

many thanks Ted, that's done the trick!

cheers,

Worked here as well - disconnected from corporate network, hooked up via 3G then went to the above page and followed instructions.

Only deviation was that it asked if I wished to "Install Now" afterwards similar to the install screen - I simply hit Install Now, waited about 30-40 seconds, shut down all the Office apps, now it's back in business.

Thank you very much Ted :):):):)

I am facing the same issue on activating the office beta 2010.  An unspecified error has ocurred. Your request cannot be processed at this time. Please try again later (0x8007001).
I have tried all the work arounds given here, but no use. So could you pls check. The script outputs are as below

C:\Documents and Settings\user>cscript "C:\Program Files\Microsoft Office\Office 14\ospp.vbs" -dstatus Microsoft (R) Windows Script Host Version 5.7 Copyright (C) Microsoft Corporation. All rights reserved.
---Processing-------------------------- --------------------------------------- SKU ID: 128a057a-7e95-4063-b296-c54c5f3d3f3a LICENSE NAME: Office 14, OfficeProfessionalPlus-KMS_Client edition LICENSE DESCRIPTION: Office 14, VOLUME_KMSCLIENT channel LICENSE STATUS:  ---UNLICENSED--- ERROR CODE: 0xC004F014 ERROR DESCRIPTION: The Software Licensing Service reported that the product key is not available. --------------------------------------- --------------------------------------- ---Exiting-----------------------------
C:\Documents and Settings\user>cscript "C:\Program Files\Microsoft Office\Office 14\ospp.vbs" -act Microsoft (R) Windows Script Host Version 5.7 Copyright (C) Microsoft Corporation. All rights reserved.
---Processing-------------------------- --------------------------------------- Installed product key detected - attempting to activate the following product: ERROR CODE: 0x1A8 --------------------------------------- --------------------------------------- ---Exiting-----------------------------

@kamikazepilot

Could you please open the command prompt as an administrator?

Also, please provide the following information: what OS are you using?  32b or 64b?  Are you running 32b or 64b Office?

Feel free to start a new thread on this forum so it'll be easier to track.

Try this one:

Close all openend Office Applications.

start cmd.exe and move to your office installation, e.g.

c:\program files\microsoft office\office14\

enter the following:

 

c:\program files\microsoft office\office14\cscript ospp.vbs -remhst

c:\program files\microsoft office\office14\cscript ospp.vbs -inpkey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX (MAK-Key)

c:\program files\microsoft office\office14\cscript ospp.vbs -act

After this above, you should get the following output:

C:\Program Files\Microsoft Office\Office14>cscript ospp.vbs -act
Microsoft (R) Windows Script Host, Version 5.8
Copyright (C) Microsoft Corporation 1996-2001. Alle Rechte vorbehalten.

---Processing--------------------------
---------------------------------------
Installed product key detected - attempting to activate the following product:
SKU ID: 26adec89-edf3-4adc-a3fc-c865f1a9f71f
LICENSE NAME: Office 14, OfficeProfessionalPlus-MAK edition
LICENSE DESCRIPTION: Office 14, RETAIL channel
<Product activation successful>
---------------------------------------
---------------------------------------
---Exiting-----------------------------

 

Hope this works for you!

Greetings,

 

D.Ziegler

 

 

Hi,

 

I had the same issue and I thought I would share how I was able to activate my Office 2010.  The activation errored with "The following error  An unspecified error has ocurred. Your request cannot be processed at this time. Please try again later 0x80070190".  The error happens after a login box asks me to enter in my username and password.  I was able to get this working by entering in local credentials instead of my domain credentials. 

 

Doug

This may  an old thread but I was trying to activate Office 2010 on Windows Vista Business with our enterprise key and this fixed it for me.

 

Thanks

-Joe

I followed these suggestions and it resolved the problem.

Thanks so much for the advice. What ever was the cause of it?

But thanks so much for solving it!

-GSantosCMS

Awesome, thanks it worked. 

Many thanks.. It worked for me :)

It fixed the issue. THANK YOU SO MUCH!

Thanks GOD we have this kind of forums which saves tons of time.

I tried this method, and worked fine.