Yesterday, a user called me to tell me that his Outlook 2007 no longer syncs with our Exchange 2000 since several days. (Yes, I'm still using Exchange 2000 - it's actually an SBS2000) I've tried several things like destroying Outlook profile file (.ost file) but to no avail. Finally, I think we could just export everything to .pst file, destroy his mailbox, recreate a new one and import everything back. And that's how I realized that his mailbox had a big problem: In "Exchange System Manager", his mailbox has a red cross mark. Then I right-clicked on it to "Purge" the mailbox but a few seconds later, I got this message: An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both. Exchange System Manager ID no: c1041724 I've tried with another user's mailbox (there's not many mails in it, so I could destroy it as a test). However, I was able to purge this second user's mailbox. So the problem is clearly related to this first user's mailbox, but I have no idea what to do. I've read some MS articles which told me to do a defrag or something else using ESEUTIL. Will this work? I'd appreciate a lot if someone could shed light on me.

Here are a bit more info. The "Application" event log gives me: Source: MSExchangeIS Mailbox Event ID: 1203 Failed to delete the mailbox of /O=FUTURMASTER/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=<USERNAME> with error 0xfffffc07. I'm really clueless. I've found one MS article telling me to do this command: eseutil.exe /mh <database>.edb and then look at the outputs (http://support.microsoft.com/kb/328671) I've even done the command on the .stm file. I could paste the results if needed, but I could resume the main points: For both database file and streaming file: State is "Clean Shutdown" Log Required is "0-0" So seemingly the private store database is OK, no? Then why can't I purge that strange mailbox?? Another strange thing is that I could reconnect the mailbox to that user without problem! Someone please help :(

I've just done an integrity check (eseutil.exe /g) and it said that the database is corrupted :'( Integrity check completed. Database is CORRUPTED, the last full backup of this database was on 04/16/2009 22:02:28 Operation terminated with error -1206 (JET_errDatabaseCorrupted, Non database file or corrupted db) after 1052.63 seconds. I just don't understand why it suddenly would get corrupted! Could I do a "recovery" and then a "repair"? Or my only choice is to recover the full backup dated back to few days ago? :( If my only choice is to do a full backup recovery, what are the steps/procedure?

http://www.petri.co.il/restore_exchange_2000_2003_with_ntbackup.htm

Hi Horinius, Please understand that the all the operations on the Database should be recorded in the Transaction log files. Therefore, when you restore database from your online backup file, it will copy the database file from backup file into the database path to overwrite the current file. In addition, it will write the transaction log files to database again. Therefore, you should not lose data if the required transaction log files are not missed or corrupted. Therefore, the first choice to restore a corrupted database is to restore the database from previous backup files. For detailed steps, you can refer to the link provided by J-H. Note: I suggest you backup the current database file firstly. Mike

I have a streamer and ArcServe as backup software. But after a recovery from tape, the database files are in "dirty shutdown" states and there's no log files! Sh*t.... we've paid a lot for this rubbish software... For the record, finally I could work with the latest database files following more or less this article: http://support.microsoft.com/?id=313184 Actually, rather "less" than "more": * consistency adjuster: I haven't tried or understood what this means.... Well, I just had a weekend, ie two days, to repair/save everything. Really don't have to time to read additional things. * Directory Service Integrity Checker : the same, no time to understand what it is exactly * ExMerge: I have a vague idea what it is, but haven't tried it since seemingly it doesn't preserve single instance store and since my private store is almost full in my SBS2000, I don't dare using this method * Keeping up to date with service packs: it is always funny to see how links are broken within Microsoft website and it's no longer possible to find things as it should be. I'd really like to know how to find these "service packs" to older softwares that Microsoft no longer wants to care. And even though it's possible to find some updates, there are so many that you have no idea which to apply first (if there's any order) or which one is not needed, or which one already contains another one and thus it's not needed, etc...

Hi Horinius, From your description and following thread: http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/76987048-fbce-4cbe-aff0-8dbff98cd1fb?lc=1033 I guess that your issue has been resolved after repairing the database file by using Eseutil /P. If I am off base, please let me know. At this time, I would like to share some more information regarding the Database recovery information to you: Database Recovery Strategies http://technet.microsoft.com/en-us/library/aa998090(EXCHG.65).aspx Exchange 2003 Backup and Restore with NTBACKUP http://www.msexchange.org/tutorials/Exchange-2003-Backup-Restore-NTBACKUP.html XADM: Some Questions and Answers About the Exmerge Utility http://support.microsoft.com/kb/265441/en-us Microsoft Exchange Mailbox Merge program (Exmerge.exe) information http://support.microsoft.com/kb/174197/en-us Mike