After working in an existing file in Excel 2013 once in a while a user can't save as a new name. He goes on File and Save as....he can put a new name but when he clicks on Save it does nothing.

Hi,

In regarding of the issue, please provide us more information to assist you better.

• Was there any error message while saving as?
• Were there any special characters of the new name?
• Where did the user save as the file? Local disk or network drive?
• Did this issue occur with the particular file?

If this issue occur with the particular file, it might be caused by the file corrupted. Please try to copy add the content to a new/blank file and then save it.

Next, if this issue occur with the other files, it might be caused by the user profile corrupted, Please try to re-create a new and test.

If you have any update, please feel free let us know.

Regards,

George Zhao
Forum Support
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Come back and mark the replies as answers if they help and unmark them if they provide no help.
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• Was      there any error message while saving as? No errors
• Were      there any special characters of the new name? No we try to rename to      different names also
• Where      did the user save as the file? Local disk or network drive? We try on the      netwok and locally
• Did      this issue occur with the particular file? It can happen with any files

We also notice that when this happens.any attachments in Outlook cant be open

Hi,

Thanks for your response. I suppose this issue may be caused by the Dynamic Data Exchange (DDE), please try to turn off the "Ignore other applications that use Dynamic Data Exchange (DDE) setting.

• Click the File tab, and then click Options.
• Click Advanced, scroll down to the General section, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
• Click OK.

If this issue still exists, as I have mentioned above, it might be caused by the user profile corrupted. Do you mind creating a new user account/profile to test? It'll help us narrow down this issue whether it is due to Excel or user profile.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

• Edited by George.Zhao CHNMicrosoft contingent staff, Moderator 42 minutes ago

Hi,

Thanks for your response. I suppose this issue may be caused by the Dynamic Data Exchange (DDE), please try to turn off the "Ignore other applications that use Dynamic Data Exchange (DDE) setting.

• Click the File tab, and then click Options.
• Click Advanced, scroll down to the General section, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
• Click OK.

If this issue still exists, as I have mentioned above, it might be caused by the user profile corrupted. Do you mind creating a new user account/profile to test? It'll help us narrow down this issue whether it is due to Excel or user profile.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

• Edited by George.Zhao CHNMicrosoft contingent staff, Moderator Thursday, April 16, 2015 6:45 AM

Hi,

Thanks for your response. I suppose this issue may be caused by the Dynamic Data Exchange (DDE), please try to turn off the "Ignore other applications that use Dynamic Data Exchange (DDE) setting.

• Click the File tab, and then click Options.
• Click Advanced, scroll down to the General section, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
• Click OK.

If this issue still exists, as I have mentioned above, it might be caused by the user profile corrupted. Do you mind creating a new user account/profile to test? It'll help us narrow down this issue whether it is due to Excel or user profile.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

• Edited by George.Zhao CHNMicrosoft contingent staff, Moderator Thursday, April 16, 2015 6:45 AM
• Marked as answer by George.Zhao CHNMicrosoft contingent staff, Moderator 46 minutes ago

Hi,

Thanks for your response. I suppose this issue may be caused by the Dynamic Data Exchange (DDE), please try to turn off the "Ignore other applications that use Dynamic Data Exchange (DDE) setting.

• Click the File tab, and then click Options.
• Click Advanced, scroll down to the General section, and then clear the Ignore other applications that use Dynamic Data Exchange (DDE) check box in the General area.
• Click OK.

If this issue still exists, as I have mentioned above, it might be caused by the user profile corrupted. Do you mind creating a new user account/profile to test? It'll help us narrow down this issue whether it is due to Excel or user profile.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

• Edited by George.Zhao CHNMicrosoft contingent staff, Moderator Thursday, April 16, 2015 6:45 AM
• Marked as answer by George.Zhao CHNMicrosoft contingent staff, Moderator Friday, May 08, 2015 6:42 AM

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Regards,

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Thanks

George Zhao
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "tnfsl@microsoft.com"