In Word (Office 2013), I am trying to paste a link in a word doc from a PDF stored on our website. When I put the link into word, I get two pop up boxes, one asks if file is from a trusted source, when I click okay, the next box says "Unable to open. Cannot open file path.  Here is link:

I can paste this link into Outlook email  no problem, does not work in Excel, Word, or Powerpoint.

Any advice?

• Moved by Cindy Meister MVPMVP Wednesday, June 17, 2015 6:51 PM end-user question in Developer forums

Hi,

Based on the error message, the issue might be caused by following conditions:

• You are using Microsoft Internet Explorer:
  
  
  • A proxy server -or-
  • A firewall that does not allow HTTP requests to be placed on your local network
  -and-
• Internet Explorer is not your default browser.
  
  -and-
• The ForceShellExecute registry key is not present in the following location or is not set to 1:       
  
  For 32 bit Office Versions installed on 64 bit OperatingSystems
  
  HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\9.0\Common\Internet
  
  For 32 Bit Office Versions installed on 32 bit Operating Systems or 64 Bit Office Versions installed on 64 bit Operating Systems
  
  HKEY_LOCAL_MACHINE \Software\Microsoft\Office\9.0\Common\Internet

Please try to follow this KB to work around this issue:

https://support.microsoft.com/en-us/kb/218153

Regards,

George Zhao
TechNet Community Support