I have Exchange 2007 with seperate Hub & Transport Server. My users are not able to change their passwords through owa. but on the network and AD it is possible for them to change their passwords. if they try to change or update when it is expiring, through OWA, they are getting this message:"You do not have permission to change your password. For more information, contact technical support for your organization."

Select private computer when logging to OWA and check. Also, make sure that new password meets complexity requirements (AD password policy)if defined by your organization.-V

I tried from private computer, meeting all the requirements defined. still the same message.

hi,what is your owa authentication type? and just look at these articles about it...http://technet.microsoft.com/en-us/library/bb684904.aspxhttp://msexchangeteam.com/archive/2008/12/09/450238.aspxregards, Mumin CICEK | Exchange - MVP | www.cozumpark.com | www.mumincicek.com

Hi,I'd like to know how did you implement the password changing feature.If you have Exchange 2003 in the environment, then please check the permission on IIsadmpwd directory Configuring the Change Password Feature in Outlook Web Access http://technet.microsoft.com/en-us/library/bb684904.aspx Implementing the Change Password feature with Outlook Web Access http://support.microsoft.com/kb/297121 By the way, do you have ISA implemented? Regards, Xiu

I have policy for force change password every 3 months. And when users are trying with OWA it is not working. It gives message."You do not have permission to change your password. For more information, contact technical support for your organization."I have Exchange 2007 on cluster with Hub & Transport server publishing OWA, i have ISA 2006. I am using external SSL certificate.

Hi,Please try to implement changing password feature on ISA side. Configuring and Troubleshooting the Password Change Feature in ISA Server 2006 http://technet.microsoft.com/en-us/library/cc514301.aspx Regards, Xiu