I just bought a new PC computer.  I installed MSFT Office Professional Plus 2010.  I opened Outlook and added in (i) the pst folder I had set up from my previous Vista computer (also with Outlook 2010), (ii) my hotmail account, (iii) my at&t/yahoo account and (iv) my gmail account.  I cannot create new folders in any of them.

When I right click anywhere in the navigation pane and select "New Folder..." I get the following error message:

"Outlook cannot read the registry information.

-Close and restart Outlook.

-Reinstall Outlook

-Reinstall Microsoft Exchange or other e-mail system."

I tried all three, including removing and reinstalling Office and removing all of the email accounts/pst files and re-adding and still have the problem.

If I try to right-click properties on any of the accounts, I get the same error message, with the following additional language first:

"Cannot display 'General' page. This page will remain visible, but is not available."

Not sure what is left to try.

Appreciate any ideas.

Hi

 

Thank you for using Microsoft Office for IT Professionals Forums.

 

From your description, If the PC from clean install, you can follow these steps to test this issue.

1.       Start the Outlook in safe mode, Press and hold the CTRL key, and then click Outlook.
If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them.

2.       Create a New profile & PST file to test this issue
If this problem does not occur in the new Outlook profile & PST, the old Outlook profile is corrupted. We can delete that and use a new Outlook profile.

3.       Make sure the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office key permissions to allow full permissions to all users
Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756  How to back up and restore the registry in Windows

a)      Exit Outlook if it is running.

b)      Click Start, and then click Run. Copy and paste (or type) the following command in the Open box, and then press ENTER: regedit

c)      Locate and select the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office

d)      On the Edit menu, click Permissions.

e)      Click the registry key for the user who is currently logged on, and ensure that Read and Full Control permissions are both set to Allow.

f)       Click the Advanced button, ensure that the user who is currently logged on is selected, that Full Control is listed in the Permissions column, and that This Key and Subkeys is listed in the Apply to column.

g)      Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box, and clear the check box
Windows 7: Include inheritable permissions from this object’s parent
Windows XP: Inherit from parent the permission entries that apply to child objects. Include these with entries explicitly defined here.

h)      When you are prompted to continue, click Remove.

i)       Click Apply, and then click Yes when you are prompted to continue.

j)       Click OK, and then click OK again.

k)      On the Registry menu, click Exit.

 

Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

 

Hope that helps.

 

Sincerely

William Zhou CHN

I have the same issue. however, I uninstalled 64 bit and had to go to 32 bit due to the inability for PowerPoint to use add-ins. Now in 32 bit outlook I get the same information. I tried all of the above and no matter what I do in safe mode, new profile or editing the registry keys I still get the error. I ahve uninstalled and reinstalled twice today and still nothing is working to get a new folder created.

 

As a side note, Outlook also cannot seem to read certain email attachments from Apple users. I kow it is working in exchange as I can get the attachment using OWA and read it fine. In Outlook it says there is an attachment but I cannot access it.

 

Gmail is starting to look like a better option and I am a partner. Please help me find a solution.

Hi,<o:p></o:p>

I just came across the same issue and was able to solve it, although my cause can be different
from yours:<o:p></o:p>

I use windows 7, 64 bit, with SP1 + office 2010 *32 bit*, with SP1.<o:p></o:p>

All worked well, until mistakenly I installed the 64 bit version of "Microsoft Office
Outlook Tool: Time Zone Data Update Tool for Microsoft Office Outlook
2010" (http://www.microsoft.com/en-us/download/details.aspx?id=16271).
The setup went smooth. After it was completed I had the same issues as mentioned above.<o:p></o:p>

When I uninstalled this tool - all went back to work just fine.<o:p></o:p>

It continued to work fine after I installed the 32 bit version of this tool (http://www.microsoft.com/en-us/download/details.aspx?id=17291).<o:p></o:p>

So, I think Microsoft should do a better work in validating prerequisites of these tools setup processes, and not allow the installation of 64 bit add-on/tool software onto a 32 bit base application (office-outlook, in this case), and maybe also vice versa.

• Proposed as answer by MWYO Thursday, April 10, 2014 3:56 PM

Thanks so much for this answer! It was the perfect solution to my problem! Too bad I'd already tried all the others first! :)

Similar experience here.  I've got SQL Server 64 bit installed alongside 32 bit Office, so had installed the 64 bit OLEDB engine in passive mode for some development work. This had the reliable effect of (a) causing Excel to go into a 90 second "configuring Office" mode every time it's opened & (b) causing Outlook to report this error message when attempting to create folders.

Seems like 32 bit & 64 bit Office components generally don't play nice together.

• Proposed as answer by Andries Koorzen 22 hours 58 minutes ago

I had exactly the same experience...What was your solution eventually? The software I installed was the Access database Engine for 2010 office

• Edited by Andries Koorzen 22 hours 56 minutes ago