Cannot get Outlook 2013 to add account automatically (Network Steve Forum)

Cannot get Outlook 2013 to add account automatically

Hi,

I setup a SRV record for autodiscovery since I did not include the autodiscover.domain.com in my domain validated digital certificate.

The certificate has only mail.domain.com

The SRV record looks like this:

_autodiscover._tcp.domain.com which points to --->>>> mail.domain.com

I can configure an exchange email account in Outlook 2013 manually and it works.

But I am not able to configure the account automatically.

Immediately it pops a certificate error becuae the Subject Alternate Name autodiscover.domain.com is missing.

I click YES to continue, then gets to a point which say that it could not establish an encrypted connection and it switches to try to use unencrypted, but it fails at the end.

Is the missing SAN the culprit or is there a way to do this successfully?

My exchange connectivity test says that it passed successfully with warning:

Pretty long section coming up.

Testing Outlook connectivity.
    The Outlook connectivity test completed successfully.

   Additional Details

Elapsed Time: 53423 ms.

   Test Steps

   The Microsoft Connectivity Analyzer is attempting to test Autodiscover for user@domain.com.
    Autodiscover was tested successfully.

   Additional Details

Elapsed Time: 9844 ms.

   Test Steps

   Attempting each method of contacting the Autodiscover service.
    The Autodiscover service was tested successfully.

   Additional Details

Elapsed Time: 9844 ms.

   Test Steps

   Attempting to test potential Autodiscover URL https://domain.com:443/Autodiscover/Autodiscover.xml
    Testing of this potential Autodiscover URL failed.

   Additional Details

Elapsed Time: 1230 ms.

   Test Steps

   Attempting to resolve the host name domain.com in DNS.
    The host name resolved successfully.

   Additional Details

IP addresses returned: xxx.xxx.xxx.xxx
Elapsed Time: 152 ms.
   Testing TCP port 443 on host domain.com to ensure it's listening and open.
    The port was opened successfully.

   Additional Details

Elapsed Time: 403 ms.
   Testing the SSL certificate to make sure it's valid.
    The SSL certificate failed one or more certificate validation checks.

   Additional Details

Elapsed Time: 675 ms.

   Test Steps

   The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mrjgroup.com.au on port 443.
    The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.

   Additional Details

Remote Certificate Subject: CN=mail.domain.com, OU=Domain Control Validated, Issuer: CN=Starfield Secure Certificate Authority - G2, OU=http://certs.starfieldtech.com/repository/, O="Starfield Technologies, Inc.", L=Scottsdale, S=Arizona, C=US.
Elapsed Time: 655 ms.
   Validating the certificate name.
    Certificate name validation failed.
    Tell me more about this issue and how to resolve it

   Additional Details

Host name domain.com doesn't match any name found on the server certificate CN=mail.domain.com, OU=Domain Control Validated.
Elapsed Time: 0 ms.
   Attempting to test potential Autodiscover URL https://autodiscover.domain.com:443/Autodiscover/Autodiscover.xml
    Testing of this potential Autodiscover URL failed.

   Additional Details

Elapsed Time: 116 ms.

   Test Steps

   Attempting to resolve the host name autodiscover.domain.com in DNS.
    The host name couldn't be resolved.
    Tell me more about this issue and how to resolve it

   Additional Details

Host autodiscover.domain.com couldn't be resolved in DNS InfoDomainNonexistent.
Elapsed Time: 116 ms.
   Attempting to contact the Autodiscover service using the HTTP redirect method.
    The attempt to contact Autodiscover using the HTTP Redirect method failed.

   Additional Details

Elapsed Time: 7 ms.

   Test Steps

   Attempting to resolve the host name autodiscover.domain.com in DNS.
    The host name couldn't be resolved.
    Tell me more about this issue and how to resolve it

   Additional Details

Host autodiscover.domain.com couldn't be resolved in DNS InfoDomainNonexistent.
Elapsed Time: 7 ms.
   Attempting to contact the Autodiscover service using the DNS SRV redirect method.
    The Microsoft Connectivity Analyzer successfully contacted the Autodiscover service using the DNS SRV redirect method.

   Additional Details

Elapsed Time: 8489 ms.

   Test Steps

   Attempting to locate SRV record _autodiscover._tcp.domain.com in DNS.
    The Autodiscover SRV record was successfully retrieved from DNS.

   Additional Details

The Service Location (SRV) record lookup returned host mail.domain.com.
Elapsed Time: 26 ms.
   Attempting to test potential Autodiscover URL https://mail.domain.com:443/Autodiscover/Autodiscover.xml
    Testing of the Autodiscover URL was successful.

   Additional Details

Elapsed Time: 8463 ms.

   Test Steps

   Attempting to resolve the host name mail.domain.com in DNS.
    The host name resolved successfully.

   Additional Details

IP addresses returned: xxx.xxx.xxx.xxx
Elapsed Time: 318 ms.
   Testing TCP port 443 on host mail.domain.com to ensure it's listening and open.
    The port was opened successfully.

   Additional Details

Elapsed Time: 378 ms.
   Testing the SSL certificate to make sure it's valid.
    The certificate passed all validation requirements.

   Additional Details

Elapsed Time: 2573 ms.

   Test Steps

   The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.domain.com on port 443.
    The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.

   Additional Details

Remote Certificate Subject: CN=mail.domain.com, OU=Domain Control Validated, Issuer: CN=Starfield Secure Certificate Authority - G2, OU=http://certs.starfieldtech.com/repository/, O="Starfield Technologies, Inc.", L=Scottsdale, S=Arizona, C=US.
Elapsed Time: 2531 ms.
   Validating the certificate name.
    The certificate name was validated successfully.

   Additional Details

Host name mail.domain.com was found in the Certificate Subject Common name.
Elapsed Time: 0 ms.
   Certificate trust is being validated.
    The certificate is trusted and all certificates are present in the chain.

   Test Steps

   The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=mail.domain.com, OU=Domain Control Validated.
    One or more certificate chains were constructed successfully.

   Additional Details

A total of 2 chains were built. The highest quality chain ends in root certificate OU=Starfield Class 2 Certification Authority, O="Starfield Technologies, Inc.", C=US.
Elapsed Time: 15 ms.
   Analyzing the certificate chains for compatibility problems with versions of Windows.
    Potential compatibility problems were identified with some versions of Windows.

   Additional Details

The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 2 ms.
   Testing the certificate date to confirm the certificate is valid.
    Date validation passed. The certificate hasn't expired.

   Additional Details

The certificate is valid. NotBefore = 8/31/2015 9:20:06 AM, NotAfter = 8/31/2016 9:20:06 AM
Elapsed Time: 0 ms.
   Checking the IIS configuration for client certificate authentication.
    Client certificate authentication wasn't detected.

   Additional Details

Accept/Require Client Certificates isn't configured.
Elapsed Time: 1451 ms.
   Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
    The Microsoft Connectivity Analyzer successfully retrieved Autodiscover settings by sending an Autodiscover POST.

   Additional Details

Elapsed Time: 3740 ms.

   Test Steps

   The Microsoft Connectivity Analyzer is attempting to retrieve an XML Autodiscover response from URL https://mail.domain.com:443/Autodiscover/Autodiscover.xml for user user@domain.com.
    The Autodiscover XML response was successfully retrieved.

   Additional Details

Autodiscover Account Settings
XML response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>mrjadmin</DisplayName>
<LegacyDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=9192135529844f2e90f4acf648c1b0af-mrjad</LegacyDN>
<DeploymentId>1b749be0-cb20-48e0-ac41-6ca6c87c0d21</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>a25f8684-9855-4dfa-b773-22ac8e539119@mrjgroup.com.au</Server>
<ServerDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=a25f8684-9855-4dfa-b773-22ac8e539119@mrjgroup.com.au</ServerDN>
<ServerVersion>73C0834F</ServerVersion>
<MdbDN>/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=a25f8684-9855-4dfa-b773-22ac8e539119@domain.com/cn=Microsoft Private MDB</MdbDN>
<ASUrl>https://mail.domain.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://mail.domain.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://mail.domain.com/OAB/6c078a28-7366-4620-b440-870c52653899/</OABUrl>
<UMUrl>https://mail.domain.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<AuthPackage>Anonymous</AuthPackage>
<PublicFolderServer>mail.domain.com</PublicFolderServer>
<AD>SERVER.domain.local</AD>
<EwsUrl>https://mail.domain.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://mail.domain.com/EWS/Exchange.asmx</EmwsUrl>
<EcpUrl>https://mail.domain.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=domain.local</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=mrj.local</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=mrj.local</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=mrj.local</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=mrj.local</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=mrj.local</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=mrj.local</EcpUrl-photo>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=mrj.local</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=mrj.local</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=mrj.local</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=mrj.local</EcpUrl-extinstall>
<ServerExclusiveConnect>off</ServerExclusiveConnect>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>mail.domain.com</Server>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Negotiate</AuthPackage>
<ServerExclusiveConnect>on</ServerExclusiveConnect>
<GroupingInformation>Default-First-Site-Name</GroupingInformation>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://mail.domain.com/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://mail.domain.com/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
</Protocol>
<Protocol>
<Type>EXHTTP</Type>
<Server>mail.domain.com</Server>
<ASUrl>https://mail.domain.com/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://mail.domain.com/EWS/Exchange.asmx</OOFUrl>
<OABUrl>https://mail.domain.com/OAB/6c078a28-7366-4620-b440-870c52653899/</OABUrl>
<UMUrl>https://mail.domain.com/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Ntlm</AuthPackage>
<EwsUrl>https://mail.domain.com/EWS/Exchange.asmx</EwsUrl>
<EmwsUrl>https://mail.domain.com/EWS/Exchange.asmx</EmwsUrl>
<EcpUrl>https://mail.domain.com/ecp/</EcpUrl>
<EcpUrl-um>?rfr=olk&p=customize/voicemail.aspx&exsvurl=1&realm=mrj.local</EcpUrl-um>
<EcpUrl-aggr>?rfr=olk&p=personalsettings/EmailSubscriptions.slab&exsvurl=1&realm=domain.local</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?rfr=olk&exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx>&realm=domain.local</EcpUrl-mt>
<EcpUrl-ret>?rfr=olk&p=organize/retentionpolicytags.slab&exsvurl=1&realm=domain.local</EcpUrl-ret>
<EcpUrl-sms>?rfr=olk&p=sms/textmessaging.slab&exsvurl=1&realm=mrj.local</EcpUrl-sms>
<EcpUrl-publish>customize/calendarpublishing.slab?rfr=olk&exsvurl=1&FldID=<FldID>&realm=domain.local</EcpUrl-publish>
<EcpUrl-photo>PersonalSettings/EditAccount.aspx?rfr=olk&chgPhoto=1&exsvurl=1&realm=domain.local</EcpUrl-photo>
<EcpUrl-tm>?rfr=olk&ftr=TeamMailbox&exsvurl=1&realm=domain.local</EcpUrl-tm>
<EcpUrl-tmCreating>?rfr=olk&ftr=TeamMailboxCreating&SPUrl=<SPUrl>&Title=<Title>&SPTMAppUrl=<SPTMAppUrl>&exsvurl=1&realm=domain.local</EcpUrl-tmCreating>
<EcpUrl-tmEditing>?rfr=olk&ftr=TeamMailboxEditing&Id=<Id>&exsvurl=1&realm=domain.local</EcpUrl-tmEditing>
<EcpUrl-extinstall>Extension/InstalledExtensions.slab?rfr=olk&exsvurl=1&realm=domain.local</EcpUrl-extinstall>
<ServerExclusiveConnect>On</ServerExclusiveConnect>
</Protocol>
<Protocol>
<Type>EXHTTP</Type>
<Server>mail.domain.com</Server>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Negotiate</AuthPackage>
<ServerExclusiveConnect>On</ServerExclusiveConnect>
</Protocol>
</Account>
</Response>
</Autodiscover>
HTTP Response Headers:
request-id: a53f73b5-5112-4801-82ad-c2a4127542cd
X-CalculatedBETarget: mrj-server.mrj.local
X-DiagInfo: SERVER
X-BEServer: SERVER
Persistent-Auth: true
X-FEServer: SERVER
Content-Length: 6720
Cache-Control: private
Content-Type: text/xml; charset=utf-8
Date: Fri, 04 Sep 2015 13:11:13 GMT
Set-Cookie: X-BackEndCookie=S-1-5-21-2626278815-3914476343-3795849886-500=u56Lnp2ejJqByceZycnHzM7SzMzHydLLz83K0saZy53SmcadzMuez5uezcbKgYHOz9DPy9DNz87K387Mxc7Oxc7M; expires=Sun, 04-Oct-2015 02:11:13 GMT; path=/Autodiscover; secure; HttpOnly
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Elapsed Time: 3740 ms.
   Autodiscover settings for Outlook connectivity are being validated.
    The Microsoft Connectivity Analyzer validated the Outlook Autodiscover settings.

   Additional Details

Elapsed Time: 0 ms.
   Testing RPC over HTTP connectivity to server mail.domain.com
    RPC over HTTP connectivity was verified successfully.

   Additional Details

HTTP Response Headers:
request-id: 15b102d9-7b94-4a2d-b0c6-5c3818c98a01
Server: Microsoft-IIS/8.5
WWW-Authenticate: Basic realm="mail.domain.com",Negotiate,NTLM
X-Powered-By: ASP.NET
X-FEServer: SERVER
Date: Fri, 04 Sep 2015 13:11:15 GMT
Content-Length: 0
Elapsed Time: 43578 ms.

   Test Steps

   Attempting to resolve the host name mail.domain.com in DNS.
    The host name resolved successfully.

   Additional Details

IP addresses returned: xxx.xxx.xxx.xxx
Elapsed Time: 7 ms.
   Testing TCP port 443 on host mail.domain.com to ensure it's listening and open.
    The port was opened successfully.

   Additional Details

Elapsed Time: 325 ms.
   Testing the SSL certificate to make sure it's valid.
    The certificate passed all validation requirements.

   Additional Details

Elapsed Time: 748 ms.

   Test Steps

   The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.domain.com on port 443.
    The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.

   Additional Details

Remote Certificate Subject: CN=mail.domain.com, OU=Domain Control Validated, Issuer: CN=Starfield Secure Certificate Authority - G2, OU=http://certs.starfieldtech.com/repository/, O="Starfield Technologies, Inc.", L=Scottsdale, S=Arizona, C=US.
Elapsed Time: 694 ms.
   Validating the certificate name.
    The certificate name was validated successfully.

   Additional Details

Host name mail.domain.com was found in the Certificate Subject Common name.
Elapsed Time: 0 ms.
   Certificate trust is being validated.
    The certificate is trusted and all certificates are present in the chain.

   Test Steps

   The Microsoft Connectivity Analyzer is attempting to build certificate chains for certificate CN=mail.domain.com, OU=Domain Control Validated.
    One or more certificate chains were constructed successfully.

   Additional Details

A total of 2 chains were built. The highest quality chain ends in root certificate OU=Starfield Class 2 Certification Authority, O="Starfield Technologies, Inc.", C=US.
Elapsed Time: 15 ms.
   Analyzing the certificate chains for compatibility problems with versions of Windows.
    Potential compatibility problems were identified with some versions of Windows.

   Additional Details

The Microsoft Connectivity Analyzer can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Elapsed Time: 2 ms.
   Testing the certificate date to confirm the certificate is valid.
    Date validation passed. The certificate hasn't expired.

   Additional Details

The certificate is valid. NotBefore = 8/31/2015 9:20:06 AM, NotAfter = 8/31/2016 9:20:06 AM
Elapsed Time: 0 ms.
   Checking the IIS configuration for client certificate authentication.
    Client certificate authentication wasn't detected.

   Additional Details

Accept/Require Client Certificates isn't configured.
Elapsed Time: 349 ms.
   Testing HTTP Authentication Methods for URL https://mail.domain.com/rpc/rpcproxy.dll?a25f8684-9855-4dfa-b773-22ac8e539119@mrjgroup.com.au:6002.
    The HTTP authentication methods are correct.

   Additional Details

The Microsoft Connectivity Analyzer found all expected authentication methods and no disallowed methods. Methods found: Basic, Negotiate, NTLM
HTTP Response Headers:
request-id: 15b102d9-7b94-4a2d-b0c6-5c3818c98a01
Server: Microsoft-IIS/8.5
WWW-Authenticate: Basic realm="mail.domain.com",Negotiate,NTLM
X-Powered-By: ASP.NET
X-FEServer: MRJ-SERVER
Date: Fri, 04 Sep 2015 13:11:15 GMT
Content-Length: 0
Elapsed Time: 323 ms.
   Attempting to ping RPC proxy mail.domain.com.
    RPC Proxy was pinged successfully.

   Additional Details

Elapsed Time: 2198 ms.
   Attempting to ping the MAPI Mail Store endpoint with identity: a25f8684-9855-4dfa-b773-22ac8e539119@mrjgroup.com.au:6001.
    The endpoint was pinged successfully.

   Additional Details

The endpoint responded in 578 ms.
Elapsed Time: 5585 ms.
   Testing the MAPI Address Book endpoint on the Exchange server.
    The address book endpoint was tested successfully.

   Additional Details

Elapsed Time: 11294 ms.

   Test Steps

   Attempting to ping the MAPI Address Book endpoint with identity: a25f8684-9855-4dfa-b773-22ac8e539119@mrjgroup.com.au:6004.
    The endpoint was pinged successfully.

   Additional Details

The endpoint responded in 625 ms.
Elapsed Time: 6612 ms.
   Testing the address book "Check Name" operation for user user@domain.com against server a25f8684-9855-4dfa-b773-22ac8e539119@mrjgroup.com.au.
    Check Name succeeded.

   Additional Details

DisplayName: user, LegDN: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=9192135529844f2e90f4acf648c1b0af-mrjad
Elapsed Time: 4681 ms.
   Testing the MAPI Referral service on the Exchange Server.
    The Referral service was tested successfully.

   Additional Details

Elapsed Time: 10186 ms.

   Test Steps

   Attempting to ping the MAPI Referral Service endpoint with identity: a25f8684-9855-4dfa-b773-22ac8e539119@domain.com:6002.
    The endpoint was pinged successfully.

   Additional Details

The endpoint responded in 375 ms.
Elapsed Time: 6371 ms.
   Attempting to perform referral for user /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=9192135529844f2e90f4acf648c1b0af-mrjad on server a25f8684-9855-4dfa-b773-22ac8e539119@domain.com.
    We got the address book server successfully.

   Additional Details

The server returned by the Referral service: a25f8684-9855-4dfa-b773-22ac8e539119@domain.com
Elapsed Time: 3814 ms.
   Testing the MAPI Address Book endpoint on the Exchange server.
    The address book endpoint was tested successfully.

   Additional Details

Elapsed Time: 4844 ms.

   Test Steps

   Attempting to ping the MAPI Address Book endpoint with identity: a25f8684-9855-4dfa-b773-22ac8e539119@domain.com:6004.
    The endpoint was pinged successfully.

   Additional Details

The endpoint responded in 796 ms.
Elapsed Time: 3798 ms.
   Testing the address book "Check Name" operation for user user@domain.com against server a25f8684-9855-4dfa-b773-22ac8e539119@domain.com.
    Check Name succeeded.

   Additional Details

DisplayName: user, LegDN: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=9192135529844f2e90f4acf648c1b0af-mrjad
Elapsed Time: 1046 ms.
   Testing the MAPI Mail Store endpoint on the Exchange server.
    We successfully tested the Mail Store endpoint.

   Additional Details

Elapsed Time: 7713 ms.

   Test Steps

   Attempting to ping the MAPI Mail Store endpoint with identity: a25f8684-9855-4dfa-b773-22ac8e539119@domain.com:6001.
    The endpoint was pinged successfully.

   Additional Details

The endpoint responded in 656 ms.
Elapsed Time: 6653 ms.
   Attempting to log on to the Mailbox.
    We were able to log on to the Mailbox.

   Additional Details

Elapsed Time: 1059 ms.

Edited by Alfred-B 17 hours 6 minutes ago

September 4th, 2015 10:22am

It looks like you have Autodiscover.example.com resolving. For the SRV record method to work correctly it must NOT resolve. Therefore remove the DNS entry, redirect or whatever you have. Autodiscover.example.com must not resolve anywhere - so that could also mean removing the wildcard entry from your DNS if one is set.

Simon.

Free Windows Admin Tool Kit Click here and download it now

September 4th, 2015 12:37pm

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