Someone from Technet was helping me out over a week ago.  I have a product key for Microsoft Office Professional Plus 2010 with one download left.  I need to download it onto my laptop because I had it completely swiped clean due to viruses and now need Office re-installed.  My product key is <xxxxx-xxxx-xxxxx-xxxxx>

I went through the entire download but at the end it was unsuccessful.  I don't know where to start again. HELP please

Cheryl

<personal email address removed>

• Edited by Ethan HuaMicrosoft contingent staff, Moderator Friday, February 06, 2015 1:58 AM remove sensitive info
• Changed type Ethan HuaMicrosoft contingent staff, Moderator Friday, February 06, 2015 1:59 AM change to a question

Hi Cheryl,

"I went through the entire download but at the end it was unsuccessful." - Did you get any error message?

I'm not sure which download site you've tried previously. To download and order backup copies of Office 2010 products, you need to access following website, then enter the 25-character Product Key and press "Submit" button:

https://www7.downloadoffice2010.microsoft.com/usa/registerkey.aspx?culture=EN-US&ref=backup&country_id=US

Regards,

Ethan Hua
TechNet Community Support