I have been trying to install Office 2013 and get this error. Microsoft Setup Bootstrapper has stopped working. Full details are below.

The version of office I am installing is

en office professional plus 2013 with sp1 x86 and x64

The error log shows:

2014/11/04 16:10:55:382::[7440] Cannot start standalone OSE. from <path>\en_office_professional_plus_2013_with_sp1_x86_and_x64_dvd_3928186\x86\proplusr.ww\ose.exe. Error code: 0x80070102
2014/11/04 16:10:55:382::[7440] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/11/04 16:10:55:398::[7440] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/11/04 16:10:55:398::[7440] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/11/04 16:10:55:398::[4744] WER element [P4] is set to value [UnexpectedError]
2014/11/04 16:10:55:398::[4744] WER element [P7] is set to value [UnexpectedError]
2014/11/04 16:10:55:398::[4744] WER element [P6] is set to value [Unable to select Source Engine process to start, see debug level logs for detail]
2014/11/04 16:10:55:398::[4744]  WER element [P6] is converted to [C6F06531]
2014/11/04 16:10:55:398::[4744] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.
2014/11/04 16:10:55:413::[4744] Catalyst execution finished: 11/04/2014 16:10:55.  Return code: 30088.  Exception caught: UnexpectedError.
2014/11/04 16:10:55:413::[4744] PERF: TickCount=4546680 Name=RunSetup Description=End function

The error window shows:

[Window Title]
Microsoft Setup Bootstrapper

[Main Instruction]
Microsoft Setup Bootstrapper has stopped working

[Content]
Windows can check online for a solution to the problem.

[V] View problem details  [Check online for a solution and close the program] [Close the program]

Problem signature:

  Problem Event Name: OfficeClassicSetup

  SETUP EXE VERSION: 15.0.4454.1000

  SETUP DLL NAME: OSETUP.DLL

  SETUP DLL VERSION: 15.0.4569.1503

  ERROR CODE: UnexpectedError

  MSI HRESULT: Unspecified

  ERROR DETAILS: C6F06531

  FIRST ERROR CODE: UnexpectedError

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 2057

Read our privacy statement online:

 

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 

C:\Windows\system32\en-US\erofflps.txt

Hi Rob,

Since Office 2013, Microsoft is using Bootsrapper technology. It is responsible for the initialization of an application.

There are many reasons for the happening of this problem like a beta edition of Office exists, antivirus or firewall program or other security software, etc.

Please try below steps to troubleshoot the issue:

1. Temporary disable antivirus, Firewall or other security programs, then try again.
2. If you have any previous version of Office installed on your computer, please try to use Microsoft Fix It tool to remove any traces for the old instance.
3. Test in Windows clean boot and see if issue persists: http://support.microsoft.com/kb/929135

If issue persists, please check out this general troubleshooting KB article, try the steps listed in it and see if it helps: General troubleshooting for installing Office 2013 and Office 365

Hope it helps.

Regards,

Ethan Hua
TechNet Community Support

I agree with Ethan's advice.

The version of office I am installing is

en office professional plus 2013 with sp1 x86 and x64

The error log shows:

...Cannot start standalone OSE. from <path>\en_office_professional_plus_2013_with_sp1_x86_and_x64_dvd_3928186\x86\proplusr.ww\ose.exe. Error code: 0x80070102

proplusr.ww, suggests that this is the MSDN edition (because proplusR.ww, is the Retail license edition, while proplus.ww, is the VL edition) (also, en_office_professional_plus_2013_with_sp1_x86_and_x64_dvd_3928186 is the MSDN download filename)

Taking a guess that this machine might have other Office components is residence (if it's a dev machine).
If you've attempted to install other Office products on this machine previously, remnants of those previous attempts could be the cause.
I'd recommend using the Fixit, to clean all those remnants away:
http://support.microsoft.com/kb/2739501

Hi,

You're right that this is the MSDN version. Prior to installation, I removed Office 2010.

I've tried all of the recommendations so far and none have worked.

• The fixit tool (50450) just says "failed to process"
• The fixit tool from kb 2739501 just says "troubleshooting couldn't identify the problem"
• Clean boot made no difference
• Disabling anti virus didn't work either
• I've also removed Citrix software, as suggested by another post, to no avail.

What am I missing here? What could be the issue? Some dependency that's missing?

Thanks,

Rob

After enabling verbose logging via Config.xml I get this error:

2014/11/06 20:34:49:098::[3116] Cannot detect OSE service. Return code: 1060
2014/11/06 20:36:03:994::[3116] Cannot start standalone OSE. from C:\Users\rob.henwood\Downloads\en_visio_professional_2013_with_sp1_x86_and_x64_dvd_3910950\x64\vispror.ww\ose.exe. Error code: 0x80070102
2014/11/06 20:36:03:994::[3116] Error: Unable to select Source Engine process to start, see debug level logs for detail Type: 88::UnexpectedError.

I managed to fix this... heres what I did:

1. I extracted the MSDN ISO to my downloads folder
2. I created an office 2013 config file with logging set to verbose and copied it to the x64 installer directory
3. I ran the installer and looked in my temp folder (c:\users\rob.henwood\AppData\Local\Temp)
4. The log file created said Cannot detect OSE Service
5. I found the OSE Service in the setup folder from the ISO
6. I looked on another machine and found where it is installed then copied the registry settings for the OSE service.
7. I restarted the machine and found the Office 64 Source Engine service now existed. I started the service.
8. I ran the Office installer again and it all worked OK!

Steps to fix:

1. Create a folder for OSE
   1. C:\Program Files\Common Files\microsoft shared\Source Engine
2. Copy the OSE.exe file to that folder
3. Open the OSE.reg file (shown below) and apply the registry settings in that file to your registry
4. Restart your machine
5. Open services (services.msc) and see that  Office 64 Source Engine is installed
6. Start the service
7. Try installing Office 2013/Visio 2013.

OSE.reg:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64]
"DisplayName"="Office 64 Source Engine"
"Description"="Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports."
"Type"=dword:00000010
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
  6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,6f,00,6d,00,6d,00,6f,\
  00,6e,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4d,00,69,00,63,00,72,00,\
  6f,00,73,00,6f,00,66,00,74,00,20,00,53,00,68,00,61,00,72,00,65,00,64,00,5c,\
  00,53,00,6f,00,75,00,72,00,63,00,65,00,20,00,45,00,6e,00,67,00,69,00,6e,00,\
  65,00,5c,00,4f,00,53,00,45,00,2e,00,45,00,58,00,45,00,22,00,00,00
"ObjectName"="LocalSystem"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64\Security]
"Security"=hex:01,00,14,80,8c,00,00,00,98,00,00,00,14,00,00,00,30,00,00,00,02,\
  00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
  00,00,02,00,5c,00,04,00,00,00,00,00,14,00,9d,01,00,00,01,01,00,00,00,00,00,\
  05,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\
  00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\
  00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,01,01,00,00,00,00,\
  00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

• Edited by Rob Henwood Thursday, November 06, 2014 9:57 PM
• Marked as answer by Rob Henwood Thursday, November 06, 2014 9:57 PM

I tried everything listed in this thread. but nothing seems to work. I still get MS office encountered an error. then when I click close, I get boostrapper has stopped working.

What else is there that can be done?

Works as described by Rob!

Thanks

I managed to fix this... heres what I did:

1. I extracted the MSDN ISO to my downloads folder
2. I created an office 2013 config file with logging set to verbose and copied it to the x64 installer directory
3. I ran the installer and looked in my temp folder (c:\users\rob.henwood\AppData\Local\Temp)
4. The log file created said Cannot detect OSE Service
5. I found the OSE Service in the setup folder from the ISO
6. I looked on another machine and found where it is installed then copied the registry settings for the OSE service.
7. I restarted the machine and found the Office 64 Source Engine service now existed. I started the service.
8. I ran the Office installer again and it all worked OK!

Steps to fix:

1. Create a folder for OSE
   1. C:\Program Files\Common Files\microsoft shared\Source Engine
2. Copy the OSE.exe file to that folder
3. Open the OSE.reg file (shown below) and apply the registry settings in that file to your registry
4. Restart your machine
5. Open services (services.msc) and see that  Office 64 Source Engine is installed
6. Start the service
7. Try installing Office 2013/Visio 2013.

OSE.reg:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64]
"DisplayName"="Office 64 Source Engine"
"Description"="Saves installation files used for updates and repairs and is required for the downloading of Setup updates and Watson error reports."
"Type"=dword:00000010
"Start"=dword:00000003
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):22,00,43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
  6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,43,00,6f,00,6d,00,6d,00,6f,\
  00,6e,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4d,00,69,00,63,00,72,00,\
  6f,00,73,00,6f,00,66,00,74,00,20,00,53,00,68,00,61,00,72,00,65,00,64,00,5c,\
  00,53,00,6f,00,75,00,72,00,63,00,65,00,20,00,45,00,6e,00,67,00,69,00,6e,00,\
  65,00,5c,00,4f,00,53,00,45,00,2e,00,45,00,58,00,45,00,22,00,00,00
"ObjectName"="LocalSystem"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\ose64\Security]
"Security"=hex:01,00,14,80,8c,00,00,00,98,00,00,00,14,00,00,00,30,00,00,00,02,\
  00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\
  00,00,02,00,5c,00,04,00,00,00,00,00,14,00,9d,01,00,00,01,01,00,00,00,00,00,\
  05,04,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,05,12,00,00,00,\
  00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,20,02,00,00,00,\
  00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,01,01,00,00,00,00,\
  00,05,12,00,00,00,01,01,00,00,00,00,00,05,12,00,00,00

You're a lifesaver! This worked perfectly when nothing else did!

Just a note for anyone who's wondering, Rob's solution works regardless of whether you're trying to install the 32-bit or 64-bit version of Office.