I am using Symantec Backup 2013 to attempt a GRT backup on our Information Store but the  options on the application disappear prior to being able to make the VM choices for Exchange. The Symantec techs (after much research) have informed me that this issue is specific to Exchange Server 2013 but they do not know what the solution is for proper communication from the Server to the Backup Exec on another server.

Apparently it is a quick solution but so far I have not been able to nail down anything concrete. I do have Cumulative update 1 for Exchange Server 2013 (KB2816900) installed. Any ideas where to point me for a solution?

I am using Symantec Backup 2013 to attempt a GRT backup on our Information Store but the  options on the application disappear prior to being able to make the VM choices for Exchange. The Symantec techs (after much research) have informed me that this issue is specific to Exchange Server 2013 but they do not know what the solution is for proper communication from the Server to the Backup Exec on another server.

Apparently it is a quick solution but so far I have not been able to nail down anything concrete. I do have Cumulative update 1 for Exchange Server 2013 (KB2816900) installed. Any ideas where to point me for a solution?

I dont know Symantec support is referring to but if you are running 2013 CU1, you are running a version that is completely out of date and chock full of bugs.

You should be at CU7.

Thanks. I have installed CU7 over the weekend and still no ability to backup the Information Store via Symantec. The option temporarily appears but prior to selecting it, the option goes away. It seems like the all options are available while the two servers are negotiating communication, but as soon as the server is identified the options disappear. I do have the correct license with Symantec. Any other ideas?

Hiya James,

Do the GRT options appear & remain for selection if you try to backup the Exchange server via the Remote Agent and not as a VM ?

Would you also PM me the support case number ? Thanks.

Vivek Jain

Backup & Recovery Support Experience

Symantec Corporation

Hi Vivek,

1. Yes, if I set up a backup for the Exchange Server via the Remote Agent the GRT options remain. 
2. Case #08228675   Error Code 0xe000974a

Thanks for helping.

Jim

Hiya Jim,

Just following up on this issue and wanted to check if the assigned engineer was able to resolve this issue satisfactorily or not and if you have any additional queries.

Thanks,

Vivek