I originally posted this in the Exchange forum, but was recommended to post here:
We have shared mailboxes where a group of users have Full Access and Send As permissions. They can successfully send emails from the mailbox, however, if they want to recall a message, they Recall this message action is greyed out. They can recall a message sent from their own mailbox. The staff are using Outlook 2010 (version 14.0.6129.5000 (32bit) Feb 2012 Update) on Windows 7 Enterprise 64bit. Exchange 2010 (Version 14.3 Build 123.4).
Ive seen the following article http://social.technet.microsoft.com/Forums/exchange/en-US/ed7498cf-4e67-435d-a093-265401c665ad/how-to-recall-a-message-that-was-sent-from-a-shared-mailbox, however, when I run the hotfix (http://support.microsoft.com/kb/2475877) , it states that the update is already installed on this system.
Reading the post, it appears to be an issue on the Outlook client, not with Exchange server. Is anyone else having this issue/managed to resolve this?
Thanks,
Jonathan