Greetings

We have an Office 2013 deployment in our organization that was configured using the Office Customization Tool. In our  OCT customization, we have set Outlook to automatically configure the user mail profile with cached exchange mode enabled. We have a user that we need to disable exchange cache mode however every time we try to disable, cache mode always returns. In addition, if we try uninstalling Office and re-install using a standard Office install (not our deployment that used OCT), cache mode still gets enabled.

I am guessing that the OCT creates some sort of file that is placed somewhere on the PC, and now anytime Outlook gets installed it references that file and set Outlook to default to Exchanged Cached mode. If this is true, I would be interested in where this file gets stored, and if it can be deleted so we can configure Outlook on this PC as we wish.

I appreciate any help

Regards,

Greg - City of Victoria

Or might you have some Domain Group Policy or scripts?

Confirmed. We have no GPO or scripts that is set to configure cached mode for Outlook. Just to test, I have installed Office 2013 on a PC right from the install source (so no OCT file) and Outlook gave us the option of cached exchange mode or not. We did find a registry key that was able to fix this, but the registry key now just enforces cache mode to be disabled. After some intense Googling, I think I was able to find what I was looking for. This link speaks about the file (custom15.prf) that gets created by the OCT

http://terenceluk.blogspot.ca/2014/01/outlook-profile-continues-to-get.html

I will try delete that file and see if that does what we want

Greg

• Edited by Greg_Vic 9 hours 50 minutes ago

Confirmed. We have no GPO or scripts that is set to configure cached mode for Outlook. Just to test, I have installed Office 2013 on a PC right from the install source (so no OCT file) and Outlook gave us the option of cached exchange mode or not. We did find a registry key that was able to fix this, but the registry key now just enforces cache mode to be disabled. After some intense Googling, I think I was able to find what I was looking for. This link speaks about the file (custom15.prf) that gets created by the OCT

http://terenceluk.blogspot.ca/2014/01/outlook-profile-continues-to-get.html

I will try delete that file and see if that does what we want

Greg

• Edited by Greg_Vic Monday, June 01, 2015 9:38 PM

Hi,

How is this going?

Regards,

Melon Chen
TechNet Community Su