I have a Windows 7 Pro PC and I'm using IE 11. I can search my mail on my laptop in Outlook, but I can't on my PC via OWA. Thanks

Hi,

One possible reason is that you have configured Outlook to deliver the emails to a local .pst file, this way the emails are actually removed from the mailbox and only stored in local, definitely no emails can be found via OWA.

If you don't have this configuration to delivery emails to local, thus the issue is more related to OWA/Exchange, I suggest you post the question in Exchange Forum for further assistance:

https://social.technet.microsoft.com/Forums/office/en-US/home?category=exchangeserver

I hope the information above makes sense to you and if you have any issue when using Outlook, feel free to post in our forum. :)

Regards,

Melon Chen
TechNet Community Support

(Try to check given below steps if the issue with OWA/Exchange)

Run the following commands:
Test-ExchangeSearch

Check mailbox database configuration
Get-MailboxDatabase | Format-Table Name,IndexEnabled 

Get-MailboxDatabaseCopyStatus | Format-Table Identity,ActiveDatabaseCopy,ContentIndexState -Auto
Post the results

Additional:
Check service state:
Is the Microsoft Exchange Search Indexer (MSExchangeSearch) service started on the Mailbox server?  
If no, use the Services MMC snap-in to verify that the MSExchangeSearch service is running as follows:
Click Start, point to Administrative Tools, and then click Services.
In Services, verify that the Status for the Microsoft Exchange Search Indexer service is listed as Started.

.to reset the index:
open exchange Management shell
 go to
C:\Program Files\Microsoft\Exchange Server\V14\Scripts
run the:
ResetSearchIndex.ps1

But I would try the steps above first.

If all this don't work please post the build number of exchange
browse to:
C:\Program Files\Microsoft\Exchange Server\V14\bin
search the store.exe
Right click | Properties | Details | Product Version

Regards
Anil FIP

• Edited by Anil FIP 5 hours 2 minutes ago