Hi,
We've got one end-user out of 65 getting a certificate error when starting outlook 2010. He launches it, gets the  security alert error saying  "autodiscover.ourdomain.com   Information you exchange with this site cannot be viewed or changed by others. However, there is a problem with the site's security certificate".  He's got the green check mark next to "The security certificate is from a trusted certifying authority" and green next to "The security certificate date is valid". There's a red x next to "The name on the security certificate is invalid or does not match the name of the site". He can click the yes button and get into outlook but he's not connected to the server. If I click the View certificate button I see that it has "WWW.eane.org" on it. I have no idea who www.eane.org is, so I'm guessing the certificate got in there somehow but I don't know how to get it out. I'm not good at cert issues because they don't come up very often, but I did go into his cert manager and looked around, didn't see anything with www.eane.org in there so I'm blind or not understanding what I'm seeing.
Researching on the web, I found a few things to try such as deleting the certificates key in the registry (Yes I exported it first), adding the line 127.0.0.1 localhost to the hosts file. I found stuff that was server related but it's only one end user affected so I'm not touching the server. Environment is exchange 2010 with outlook 2010, by the way. Also, we're not using outlook web access or outlook anywhere.  Any ideas would be appreciated! Thanks!

• Edited by pjb515 Tuesday, March 24, 2015 1:55 PM

Hi Melon,

Thank you! Good news and bad. I found the reference to eane in the cert manager, and removed it. I had been in there before I knew I was looking for eane, so I should have realized to go back and search again. Anyway, the user gets into outlook and can send/receive ok but when launching outlook, he gets a variation of the same security alert. this time, instead of autodiscover.ourdomain.com it says ourexchangeservername.ourdomain. Below that, it says "info you exchange with this site cannot be viewed" etc.  Below, the red x is next to "The security certificate was issued by a company you have not chosen to trus" et. and there's a green check next to "The security certificate is valid" and The security certificate has a valid name". he clicks yes to proceed and the same error comes up again. Click yes again, it goes away and outlook functions normally. In cert manager, I see it in two places, under Trusted root certification authorities>certificates, and under Other people>certificates. I'm guessing these correspond to the two clicks on the yes button he must do? Either way, can we get rid of those? I see we have the chance to install the cert but I don't know where to install to...

Install the certificate to trusted root certification authorities as introduced in this:

http://www.slipstick.com/outlook/security-certificate-not-from-trusted-certifying-authority/

-Jeff