With Outlook 2010 when viewing folder properties for some folders there are Chinese characters in the folder description.  I wonder if this relates to problems with losing Favorites and folders on the list, and folder order.

Folder in OST or Folder in PST? Can you copy the Chinese characters and post here? In most time, this should be unreadable code but not real Chinese characters. And it doesn't matter with losing Favorites and folders on the list, and folder order.

At this point, you may launch Outlook with command-line switches to check if the description still persists.

Outlook.exe /resetfolder
Outlook.exe /resetfoldernames

Let me know the result. Thanks.

Tony Chen

TechNet Community Support

• Edited by Tony Chen CHNMicrosoft contingent staff, Moderator Tuesday, October 16, 2012 6:39 AM
• Marked as answer by Tony Chen CHNMicrosoft contingent staff, Moderator Tuesday, October 23, 2012 10:00 AM

Hi, different user here, same problem.

An employee had several sub-folders disappear, after a restart they came back, but the description is still wrong. He has run the given outlook commands and has not observed any change.

Here is the current description: 

• Edited by James Talbert 11 hours 41 minutes ago