I am having aproblem on multiple computers where the clip art images downloaded from the Internet are showing as .wav files.

I have cleared the Temporary Internet Files and temp folder on the hard drive. I have also verified that the image is (for example) and jpeg and the file is supposed to open with Windows Picture and Fax Viewer.

Nothing has worked and I am getting quite frustrated. I have checked the kb that Microsoft has on their web page and did what they mentioned, but we are also not using a proxy so that can't be the issue.

Any information anyone could provide would be great and appreciated!

Thank you

Dear Tiffany,

 

This issue usually occurs because of the un-proper settings in IE. Based on the current situation, I suggest trying some methods to troubleshoot the issue and check if the problem can be resolved.

 

Method 1: Check the program that opens the clip art picture

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Right click the clip art picture and choose Properties. In the General tab, make sure Internet Explorer is selected after Option with. If Windows Media Player is selected, please click the Change button and change it to Internet Explorer.

 

Check the issue again. If the problem persists, let’s continue.

 

Method 2: Reset IE settings

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1.       Exit all programs, including Internet Explorer (if it is running).

2.       Click Start. Type the following command in the Search box, and then press ENTER: inetcpl.cpl

3.       The Internet Options dialog box appears.

4.       Click the Advanced tab.

5.       Under Reset Internet Explorer settings, click Reset. Then click Reset again.

6.       When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.

7.       Start Internet Explorer again and check the issue.

 

Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please feel free to let me know.

 

Best Regards,

 

Sally Tang

• Marked as answer by Sally Tang Friday, June 11, 2010 9:47 AM

Method 2 worked for Publisher 2007