Were having trouble connecting a users connecting a domain users Outlook 2013 to our Exchange 2013 server. The user has a domain user account, and an Exchange mailbox.

However;

-           The user in question uses a PC that is physically connected to the network, but isnt a domain-joined machine. The user is using a locally-provisioned account on the PC.

-          The machine can query internal DNS servers, and has network connectivity through to the Exchange server.

The user can successfully log in to OWA, where everything functions as normal. The user wishes to use Outlook 2013 for archiving of PST files.

We are having issues creating a mail profile for the user, whether manually configuring or utilising autodiscover.

With autodiscover, the user enters her name, email address and password in the initial wizard in Outlook 2013. 2 of the 3 steps succeed, before The action cannot be completed. The name cannot be matched to a name in the address list error window is displayed.

Is this because Exchange is having issues with the account being used to create the profile (the local user account on the PC)?

Now whats really odd, is that when using Outlook 2013 away from the network (at home), with any PC, the autodiscover method succeeds. What is causing it to fail internally?

So, with the autodiscover method out of the window, we turned to manually configuring the profile.

-          The local name of the Exchange server is entered for the server name, with the users email address for the username.

-          In More Settings, the connection tab is configured to Connect to Microsoft Exchange using HTTP.

-          The URL used to connect the proxy server for Exchange, is the external name used for OWA. This is the same address used when the user is using OWA internally/externally, which works without issue.

-          Options Connect using SSL only, along with Only connect to proxy servers that have this principal name in their certificate are selected with msstd:<external FQDN name> being entered.

-          Basic Authentication is selected for the proxy authentication settings section.

The user is then prompted for credentials. The following formats have been attempted;

-          Domain.local\username

-          Email Address

-          username@domain.local

The correct password is used, but nothing is accepted.

How can we get Outlook 2013 configured for this non-domain joined PC?

Many thanks.

• Edited by MR JH Wednesday, April 22, 2015 12:44 PM edit

Hi MR,

According to your description, there is only one user have this issue, right?

If yes, you can try the following methods to resolve the issue:

1. Open adsiedit.msc (start --> run --> adsiedit.msc)
2. Navigate to DC=YOURDOMAIN --> CN=Users --> and this is the trick, right click on a user that isn't having a problem and go to properties.
3. Find the attribute "showInAddressBook" and click Edit then copy what pops up in the form field and then click cancel.
4. Now save that in a notepad file.
5. Go to the user that is having a problem and remove that same attribute and replace it with what you copied in the notepad file.Save that forever so you never have to look up a good user again.

Best regards,

Hi MR,

According to your description, there is only one user have this issue, right?

If yes, you can try the following methods to resolve the issue:

1. Open adsiedit.msc (start --> run --> adsiedit.msc)
2. Navigate to DC=YOURDOMAIN --> CN=Users --> and this is the trick, right click on a user that isn't having a problem and go to properties.
3. Find the attribute "showInAddressBook" and click Edit then copy what pops up in the form field and then click cancel.
4. Now save that in a notepad file.
5. Go to the user that is having a problem and remove that same attribute and replace it with what you copied in the notepad file.Save that forever so you never have to look up a good user again.

Best re