I have heard this behavior only happend in Outlook 2011 for MAC. In Outlook 2013, can you capture a screenshot and post here for further checking?

Thank you for your post.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Make sure there is no GPOs effects.

Does it happen when you launch Outlook with the switch command-line "Outlook.exe /safe"? Check if it would reproduce after you disable all AVG/Firewall, add-ins.

Opening Outlook using the switch outlook /resetnavpane to check if resolved the issue.

Thanks.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Detail your Office version.

And please also try to create another Windows user with admin rights in local machine and test the result.

Thanks.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Below is the properties sheet off the Setup.exe file.  Not sure how to find, or if there even exists, the old Help Menu "About" window.

.iso for above was downloaded from TechNet about a week ago.  I previously had the Customer Preview installed.  The Contact Group command was available in it.  I had a Contact Group of about one hundred contacts at that time.  I uninstalled Customer Preview, rebooted, then installed the final release shown above.  The previous Contact still appeared in my Contacts list, but all the email addresses had been stripped out and the Contact Group button was then unavailable.

Today I created a new user, promoted the user to administrator, ran another Office Repair under that administrator, rebooted, then opened Outlook in that administrator's account using a different Hotmail address.  No change.

Thanks for hanging in there with me on this one.

We can see Outlook version from File > Office Account > About Outlook.

I can reproduce this bahavior when I only configure Live account (such as msn.com, outlook.com, live.com) in one Outlook profile through Exchange SyncActive. Thus, I think it is by design.

You can setup one more other type of mail account and set that account as the default mailbox to comfirm it.

Thanks.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Thanks for the try but, no change.

Yes, I created a new Outlook profile and got the same result. However, the New contact Group button is available in the profile with Exchange account and Live account, etc.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

I am experiencing the same problem with Office 2013 60-day trial 64 bit on Windows 8 pro 64 bit.

I use Outlook for 4 mail addresses. One is a Hotmail address, two are Gmail addresses and the last one is of my school, but is linked to Gmail as well.

Hi Michael,

Sorry to hear that you have to reformat/reinstall Windows/Office to fix this. If you have more time free, feel free to tell me, and I would continue to follow up this issue or even try to involve someone familiar with this topic to further look at this issue.

Again, thank you for your post.

Cheers,
Tony Chen
Forum Support
________________________________________
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact tnmff@microsoft.com.

Unfortunately, it didn't work that way for me.  Both accounts have the Contacts Group greyed out.  Looks like this is just not one of those issues that's going to get solved, short of a complete reformat and reinstall of everything, which I don't have the time or patience to do at t

I have gone back to using Windows Live Mail, it seems to be the best option for working with a Live/Hotmail/Outlook account.  I am running it on my Windows 7 laptop at work and Windows 8 laptop at home with no issues.

i have the same problem.

But somehow it works on my laptop. There i have 2 contact lists. One which syncs with other devices and one that says "this computer only". The latter allows me to save contact groups. Unfortunately this does not apply on my desktop (both running Windows 8 & Outlook 2013). I can't save the group which i send to myself and neither can i create a new one...

This is June 2013 and I have the same problem, feature/bug

terry

The problem exists with Outlook.com accounts and with IMAP accounts when you use the IMAP folder's contacts ('this computer only' folder). If you use a separate pst file for IMAP contacts (the Outlook 2010 and older behavior), you can create contact groups.  For Outlook.com, you create groups online - they sync down to outlook as categories.

Really???

Why make it so difficult to use what I paid for.  Why even tease me by putting the option there, then greying it out.

BTW, somehow I managed to create a group two days ago.  Now for some reason it's gone.  What's up with that?