I upgraded from Office 2010 Pro Plus to Office 2013 Pro Plus (32-bit) on a Windows 7 32-bit machine. The upgrade completed successfully but I cannot open any of the new Office 2013 programs. Once we try to open one, it immediately crashes on us. I will attach the logs from the app log on the PC below. I have tried removing Office 2010 completely first and then doing a new install of 2013 but that fails with the same errors as well. I do not want to spend alot of time on this, so if there is no easy fix, I will just reformat the PC.
Faulting application name: WINWORD.EXE, version: 15.0.4569.1504, time stamp: 0x52c5eccd
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x1768
Faulting application start time: 0x01d061ac6126b6d6
Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: unknown
Report Id: 9f79e005-cd9f-11e4-8832-10604b5fe413
Version=1
EventType=BEX
EventTime=130711782197016197
ReportType=2
Consent=1
UploadTime=130711782199668078
ReportIdentifier=9f79e006-cd9f-11e4-8832-10604b5fe413
IntegratorReportIdentifier=9f79e005-cd9f-11e4-8832-10604b5fe413
Response.BucketId=20387258
Response.BucketTable=19
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=WINWORD.EXE
Sig[1].Name=Application Version
Sig[1].Value=15.0.4569.1504
Sig[2].Name=Application Timestamp
Sig[2].Value=52c5eccd
Sig[3].Name=Fault Module Name
Sig[3].Value=unknown
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=00000000
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
UI[3]=Microsoft Word has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\MSVCR100.dll
LoadedModule[5]=C:\Program Files\Microsoft Office\Office15\wwlib.dll
LoadedModule[6]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[7]=C:\Windows\system32\msvcrt.dll
LoadedModule[8]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[9]=C:\Windows\system32\RPCRT4.dll
LoadedModule[10]=C:\Windows\system32\GDI32.dll
LoadedModule[11]=C:\Windows\system32\USER32.dll
LoadedModule[12]=C:\Windows\system32\LPK.dll
LoadedModule[13]=C:\Windows\system32\USP10.dll
LoadedModule[14]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853\gdiplus.dll
LoadedModule[15]=C:\Windows\system32\ole32.dll
LoadedModule[16]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[17]=C:\Program Files\Microsoft Office\Office15\oart.dll
LoadedModule[18]=C:\Windows\system32\MSVCP100.dll
LoadedModule[19]=C:\Windows\system32\d2d1.dll
LoadedModule[20]=C:\Windows\system32\IMM32.DLL
LoadedModule[21]=C:\Windows\system32\MSCTF.dll
LoadedModule[22]=C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
LoadedModule[23]=C:\Windows\system32\PSAPI.DLL
LoadedModule[24]=C:\Program Files\Common Files\Microsoft Shared\Office15\mso.dll
LoadedModule[25]=C:\Windows\system32\MSIMG32.dll
LoadedModule[26]=C:\Windows\system32\uxtheme.dll
LoadedModule[27]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[28]=C:\Windows\system32\WINSTA.dll
LoadedModule[29]=C:\Windows\system32\dxgi.dll
LoadedModule[30]=C:\Windows\system32\VERSION.dll
LoadedModule[31]=C:\Windows\system32\dwmapi.dll
LoadedModule[32]=C:\Windows\system32\WINTRUST.dll
LoadedModule[33]=C:\Windows\system32\CRYPT32.dll
LoadedModule[34]=C:\Windows\system32\MSASN1.dll
LoadedModule[35]=C:\Windows\system32\msi.dll
LoadedModule[36]=C:\Windows\system32\SHELL32.dll
LoadedModule[37]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[38]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\Comctl32.dll
LoadedModule[39]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[40]=C:\Program Files\Common Files\Microsoft Shared\OFFICE15\MSPTLS.DLL
LoadedModule[41]=C:\Windows\system32\profapi.dll
LoadedModule[42]=C:\Windows\system32\d3d10_1.dll
LoadedModule[43]=C:\Windows\system32\d3d10_1core.dll
LoadedModule[44]=C:\Windows\system32\D3D10Warp.dll
LoadedModule[45]=C:\Windows\system32\d3d11.dll
LoadedModule[46]=C:\Windows\system32\dlumd32.dll
LoadedModule[47]=C:\Windows\system32\USERENV.dll
LoadedModule[48]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[49]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[50]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[51]=C:\Windows\system32\igd10umd32.dll
LoadedModule[52]=C:\Windows\system32\D3Dx10_40.dll
LoadedModule[53]=C:\Windows\system32\apphelp.dll
Sec[0].Key=LCID
Sec[0].Value=1033
Sec[1].Key=skulcid
Sec[1].Value=1033
State[0].Key=Transport.DoneStage1
State[0].Value=1
State[1].Key=DataRequest
State[1].Value=Bucket=20387258/nBucketTable=19/nResponse=1/n
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Microsoft Word
AppPath=C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Other recent topics
